Johnson & Johnson
2nd Floor Zeta II Annex Bldg, 191 Salcedo, Legazpi Village, Makati, Metro Manila, Philippines
The Learning Operations Analyst will be responsible for managing for the enterprise various Learning & Development platforms including but not limited to: LinkedIn Learning (LiL) Cornerstone OnDemand (CSOD) LMS EdCast (Learning Experience (LXP) Platform) Fuel50 (Talent Market Place Platform) SharePoint Learning Admin Request Portal. Major Duties: Effectively manage the team's cases (system issues/ concerns, queries and support/ enhancement requests) pertaining to the various Learning & Development platforms with the appropriate sense of urgency and in compliance with set SLAs/KPIs. Exhibit expertise in case handling and directly managing the case load for Learning Technical Operations (coming from both IRIS (Service Now) and AskGS (SFDC) ticketing systems). Adhere to standard processes followed by the team while monitoring and maintaining KPI's, key business metrics and customer expectations, and where no standard process is defined, to help define and...