Comcast
Abernant, AL 35490, USA
Core Responsibilities: Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices in order to provide an outstanding customer experience. Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship. Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience. Communicates, engages, and provides customer with education on products and services. Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship. Displays active...