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Chicago Transit Authority

The Chicago Transit Authority (CTA) operates the nation's second largest public transportation system and covers the City of Chicago and 35 surrounding suburbs. On an average weekday, approximately 1.6 million rides are taken on the CTA.

The CTA is an independent governmental agency created by state legislation. We began operating on October 1, 1947, after acquiring the properties of the Chicago Rapid Transit Company and the Chicago Surface Lines. On October 1, 1952, CTA became the sole operator of Chicago transit when it purchased the Chicago Motor Coach system.

 

Our mission

“We deliver quality, affordable transit services that link people, jobs and communities.”

Our values

We will accomplish our mission with a diverse workforce that is:

  • Courteous - We will create a pleasant environment for ourselves and our customers.
  • Innovative - We will seek out and encourage employees who initiate change, improvement, learning and advancement of our goals.
  • Motivated - We will meet each task with spirit, enthusiasm and a sense of pride to be second to none.
  • Professional - We will provide transit service with the highest standards of quality and safety for our customers and ourselves.
  • Reliable - We will be dependable for our customers and fellow employees, and will maintain the highest standards of trust.
  • Results-Oriented - We will focus on getting the job done and will derive personal satisfaction from the service we provide.

Our commitments

We will accomplish our mission by:

  • Setting clear goals, standards and priorities.
  • Communicating openly with customers and employees.
  • Helping all of our employees develop to their fullest potential through enhanced training and education.
  • Being accountable to fellow employees and customers.
  • Supporting employees so that they can serve customers.
  • Engaging employees in decisions that affect them and their work and creating a stronger sense of ownership among our employees.

Mar 18, 2023
Coordinator, IT Contract Services
Chicago Transit Authority Chicago, IL, USA
Description POSITION SUMMARY Under general supervision, performs all administration and coordination activities related to all contracts and invoices for the Technology department, including the maintenance of documentation for all contracts, invoices, payments, and emergency services. Acts as liaison for maintenance contractors and various Authority departments, including the Procurement and Maintenance departments and ensures compliance with governing contractual policies. Interacts with end users to ensure services are rendered satisfactorily. Accomplishes negotiation, award and administration of research contracts, grants, and collaboration agreements with specialized experience in technology transfer agreements administration. Qualifications PRIMARY RESPONSIBILITIES % time 1 70% Oversees proposal planning and administration of contracts. Analyzes and mitigates risk. Prepares and disseminates information to appropriate employees regarding contract...
Mar 18, 2023
Coordinator, Facilities Security
Chicago Transit Authority Chicago, IL, USA
Description SALARY $80,203.63520 POSITION SUMMARY Under general supervision, coordinates and monitors performance of all components of contract security including the audit of invoices. Assists in monitoring and reporting crime trends on CTA and public safety strategies with local law enforcement agencies. Qualifications PRIMARY RESPONSIBILITIES % time 1 50% Coordinates reporting staff in the performance of daily responsibilities. Reviews records and reports made by security personnel in the course of investigations to ensure accuracy and completeness. Ensures analyst reporting and file management is organized and uniform to Security department standards. Prepares reports for presentation to management staff. Coordinates with CTA Control Center Security Controllers on reports of security breaches and criminal activity on the system. Coordinates and reviews assignment of personnel to ensure adequate coverage of transit system. 2 15%...
Mar 18, 2023
Payroll Specialist
Chicago Transit Authority Chicago, IL, USA
Description SALARY $64,127.79360 POSITION SUMMARY Under general supervision, provides administrative support in the processing and review of payroll processes. Reviews various payroll data for accuracy prior to payroll processing and resolves payroll issues. Processes time capture data submitted by the field and assists department with software and application testing. Qualifications PRIMARY RESPONSIBILITIES % time 1 40% Prepares and enter payroll information for processing in payroll system. Reviews and audits automated time collection reports submitted by field locations. Prepares data files to be loaded into Oracle for processing. Ensures accuracy and compliance with Authority rules and guidelines. Processes time capture data submitted by the field. Reviews/audits automated time collection reports submitted by field, prior to processing, to ensure accurate data files will be loaded into Payroll Management Systems (MS). 2 20%...
Mar 18, 2023
Coordinator, Insurance Controls
Chicago Transit Authority Chicago, IL, USA
Description SALARY $75,000 - $85,000 POSITION SUMMARY Coordinates the activities of Risk Compliance and Insurance activities across the CTA System. Assist the Deputy General Counsel in the review, recommendations, approval, processing and overall management of the certificate of insurance program for liability, property and corporate insurance requirements for all vendors providing services or material to the CTA. Assists in reviewing requirements against any and all risk loss to the CTA's property and assets. Assists in the reviews and revisions to department procedures. Involved in the evaluation and development of computer systems supporting Risk Compliance and Insurance. Maintains the enrollment process for the CTA blanket Railroad Protective Insurance and Art Insurance programs. Review and approval of insurance for personal vehicle used for authority business by CTA employees. Qualifications PRIMARY RESPONSIBILITIES % time 1 25% Receives, analyzes...
Mar 18, 2023
Business Analyst, Supply Chain Operations
Chicago Transit Authority Chicago, IL, USA
Description SALARY $65,000 - $75,000 POSITION SUMMARY Under general supervision, studies business processes, analyzes and documents data needs, creates specifications, and recommends solutions to improve processes and systems. Tracks process improvement activities and assists with budget administration and special studies. Qualifications PRIMARY RESPONSIBILITIES % time 1 20% Monitors operational impact of management decisions based on analytics presented, charts changes, and prepares updated reports. Participates in the preparation of budgets and financial plans, and monitors financial performance against budget. Assists management in researching and revising processes and procedures. 2 20% Supports Supply Chain by querying and reviewing data from various sources. Analyzes data using standard statistical methods, prepares narrative analysis and conclusions, and compiles reports and summaries for use by management in making informed business decisions. 3...
Mar 18, 2023
Coordinator, Labor Relations %26 Due Process
Chicago Transit Authority Chicago, IL, USA
Description SALARY $80,000 - $90,000 POSITION SUMMARY Assists manager with managing activities associated with the administration of the CTA's labor agreements including contract interpretation and disciplinary matters. Maintains individual caseload of grievances filed and represents the CTA in addressing, investigating, and resolving labor issues between management and CTA's unions. Ensures consistent application of contracts, rules, regulations, policies, procedures, and discipline guidelines. Maintains amicable working relations between management and unions. Manages data entry and produces information requests when inquiries arrive. Qualifications PRIMARY RESPONSIBILITIES % time 1 20% Supervises and coordinates activities of Labor Relations Representatives relating to grievance handling and negotiating dispute resolutions with Union officials, ensuring resolutions are in adherence to CTA's practices and policies. 2 20% Maintains individual caseload of...
Mar 18, 2023
Analyst, Bus Scheduling
Chicago Transit Authority Chicago, IL, USA
Description SALARY $76,382.63360 POSITION SUMMARY Develops bus schedules for the nation's second largest public transportation system with a network of 128 bus routes, operated by over 3,000 bus operators utilizing 1,800 buses and serving nearly 900,000 passengers daily. The position involves the development of public-facing route schedules as well as schedules for the personnel and vehicles needed to provide this service. The analyst works to ensure that these components are scheduled and coordinated in a way that meets customer demand, satisfies quality-of-life work rules and optimizes use of the bus fleet, all while maximizing operational efficiency. Qualifications PRIMARY RESPONSIBILITIES % time 1 40% Builds customer-facing schedules for regular daily service, special event service, service to area schools and other special services. This is done by analyzing runtime data, incorporating service specifications, and addressing operational concerns. Builds...
Mar 15, 2023
2023-2024 Yearlong Government %26 Community Relations Outreach Support - Red Purple Modernization (RPM) Intern
Chicago Transit Authority Chicago, IL, USA
Description Chicago Transit Authority is the second largest transit system in the country! Our college internship program offers summer and year-long internships that provide students with valuable work experience, professional development, and mentorship. Students receive exposure to the discipline of the workplace and are guided by subject matter experts who assist them in acquiring the skills, knowledge, and experience needed to perform in today's technically demanding careers. Our internships are project-based; therefore, the skills that we seek vary based on the needs of the projects during each term. All majors are welcome to apply, but please see education experience/requirements for specifics about what disciplines each internship project is seeking. Internships are part-time (15 hours a week) during the school year and full-time (40 hours a week) during the summer. In this role within the Red-Purple Modernization - Government & Community Relations unit, interns...
Mar 14, 2023
Senior Project Manager, Debt Administration
Chicago Transit Authority Chicago, IL, USA
Description SALARY $118,525.36800 POSITION SUMMARY Plans and manages Authority's debt administrative functions, rating agency relationships, analytical analysis regarding bond capacity and regulatory compliance oversight. Maintains compliance with debt policy, investment banking and financial advisor relationships, and provides reporting on performance and compliance of operations. Assists management staff in daily operational, administrative, and support functions, and special projects for the department. Qualifications PRIMARY RESPONSIBILITIES % time 1 30% Plans and manages the agency's debt administration and acts as the Authority's representative in the execution and management of all debt related matters. Maintains underwriter and financial advisor relationships, trustee banks, bond teams, and provides reporting on performance and compliance of the operations. Serves as primary contact in the management of the agency's debt issuance, compliance,...
Mar 11, 2023
Painter (Various)
Chicago Transit Authority Skokie, IL, USA
Description SALARY $49.30 POSITION SUMMARY Prepares interior and exterior surfaces for painting such as rail vehicles, equipment, office furniture, and a variety of transportation signs. Qualifications PRIMARY RESPONSIBILITIES 1 Prepares interior and exterior surfaces of rail vehicles, cars, office furniture, or other equipment, for painting. 2 Mixes and blends paints and other surface products to achieve desired color and texture. 3 Spray paints various types of equipment. 4 Applies paint stripes on bodies of equipment. 5 Performs all phases of sign work, including lettering. 6 Utilizes silk screen or other screening processes to manufacture or fabricate signs, decals, etc. 7 Prepares interior and exterior surfaces of various equipment for painting. 8 Performs related duties as assigned. SUPERVISORY RESPONSIBILITIES Reporting to this position are the following jobs: Job Title CHALLENGES EDUCATION/EXPERIENCE REQUIREMENTS Have a...
Mar 11, 2023
Business Systems Analyst, Customer Service
Chicago Transit Authority Chicago, IL, USA
Description SALARY $60,000 - $70,000 POSITION SUMMARY Under general supervision conducts research and analyses using system data and various metrics to evaluate and monitor quality of service. Qualifications PRIMARY RESPONSIBILITIES % time 1 30% Develops reports utilizing various systems and applications. Analyzes data and summarizes findings. Creates templates, spreadsheets, charts, and graphs for presentation to management and various departments. 2 20% Provides accurate and up-to-date information to Call Center management regarding service trends and departmental performance. 3 10% Conducts analyses and generates reports using statistical data and metrics to evaluate and monitor quality of service. 4 10% Monitors and recommends ongoing process improvements, enhancements, and technology upgrades. 5 10% Attends meetings, training, and coordinates special projects for the department as required. 6 5% Collaborates with internal departments to...
Mar 11, 2023
Senior Manager, Rail Station Management
Chicago Transit Authority Chicago, IL, USA
Description SALARY $122,475.45440 POSITION SUMMARY Plans and manages the activities of all station management functions, including customer service personnel and rail janitors in multiple locations. Oversees and monitors station management programs and janitorial processes to ensure advancement in the quality of customer service standards, maintenance of customer satisfaction, and ensuring clean, safe, and functional facilities for Authority customers. Develops, implements, and recommends improvement initiatives according to industry best practices and corporate standards. Qualifications PRIMARY RESPONSIBILITIES % time 1 40% Administers the development and administration of the Station Management budgets, programs, policies, goals, and objectives. Monitors and enforces compliance of work processes and procedures to ensure safe customer service delivery on routes. Generates schedules, project plans, union picks, and other strategic documents to direct...
Mar 11, 2023
Electrical Worker
Chicago Transit Authority Skokie, IL, USA
Description SALARY $48.450 POSITION SUMMARY Performs various duties relative to the repair of electrical and electronic components in buses and rail vehicle equipment. Qualifications PRIMARY RESPONSIBILITIES 1 Wires and rewires vehicles according to blueprints and written or oral instructions. 2 Inspects, dismantles, replaces, repairs, rebuilds, adjust, overhauls, controls, A.C. and D.C. motors, armatures, stators, solenoids, storage batteries, and other electrical and electronic components, e.g. PA amplifiers, horn amplifiers, low voltage power supplies and various printed circuit boards. 3 Adjusts and tests contactors, relays, motors, field coils and other equipment. 4 Applies and bakes protective sealants to electrical equipment. 5 Locates and corrects troubles in electrical circuits or equipment. 6 Reads and interprets blueprints and schematic drawings and utilizes small hand and power operated tools. 7 Takes accurate measurements and...
Mar 11, 2023
Compliance Specialist
Chicago Transit Authority Chicago, IL, USA
Description SALARY $72,627.90080 POSITION SUMMARY Under general supervision, performs activities and monitors contract compliance policies and procedures related to the Authority's Disadvantaged Business Enterprise (DBE) and Labor Compliance Programs. Qualifications PRIMARY RESPONSIBILITIES % time 1 50% Assists in monitoring DBE contract compliance. Aids with DBE goals setting, evaluation of bids, and the compliance in achieving set goals. Evaluates procurement materials to determine compliance with DBE goals. Monitors, investigates, reviews and makes recommendations regarding prime, sub and sub-tier contractor efforts to achieve compliance with applicable federal, state and local legislation pertaining to DBE/Labor requirements. 2 20% Conducts onsite visits to construction work projects to verify and report on compliance with contract specifications and requirements, including compliance with applicable regulations. 3 10% Preparation of...
Mar 11, 2023
Coordinator, Small Business Development %26 Outreach
Chicago Transit Authority Chicago, IL, USA
Description SALARY $70,000 - $80,000 POSITION SUMMARY Under general supervision, plans, coordinates and oversees reporting, analytics and research projects for the Authority's Disadvantaged Business Enterprise (DBE) and Small Business Initiatives (SBI). Qualifications PRIMARY RESPONSIBILITIES % time 1 60% Assists in organizing all Diversity Outreach events to help the Diversity department reach strategic goals. Responsible for outreach activities to recruit potential DBE's, regular meetings with DBE firms, industry associations, community organizations, contract consultants and other governmental units to promote a better understanding of the DBE program, conferences, and trade shows to promote business. Tracks and monitors the participation of staff at various DBE workshops and events. Develops and maintains relationship with DBE firms. Collaborate with departments to create event budgets. Administers small business development trainings...
Mar 11, 2023
Manager, Control Center
Chicago Transit Authority Chicago, IL, USA
Description SALARY $112,993.67 POSITION SUMMARY Directs, manages, coordinates and integrates the functions and activities of Control Center Bus, Rail, Power, Rail Customer Service Representative/Security Controllers, and Communication Coordinators for efficiency of departmental operations. Supervises, coordinates and directs the restoration and issuance of communication directives to assure the successful operation of planned and unplanned incidents and service disruptions. Verifies prompt contact is initiated with internal and external customers of pertinent details relating to disruptions at the onset, and during a delay. Monitors the performance of Controllers and Coordinators for compliance with Authority programs and policies and attainment of goals and objectives. Monitors the performance of Controllers, Coordinators, and bus/rail operations to assure safety procedures and guidelines are adhered to at all times. Qualifications PRIMARY RESPONSIBILITIES %...
Mar 11, 2023
Signal Maintenance Coordinator
Chicago Transit Authority Chicago, IL, USA
Description SALARY $62.671 POSITION SUMMARY Plans, supervises and coordinates the activities of personnel involved in the new construction, inspection, maintenance and repair of the Authority's Wayside Signal system and interlocking plants. Provides technical assistance to CTA forces and outside consultants. Qualifications PRIMARY RESPONSIBILITIES 1 Plans, organizes, schedules and monitors preventive maintenance programs. Supervises the repair, inspection and installation of train control equipment on the Authority's 272-mile railroad and 29 grade crossings. Assigns work to employees, conducts regular field inspections to monitor the inspection, repair and maintenance, work methods, efficiency and accuracy of work performed. Insures that all inspections and work performed meets with national standards and the Authority's policies and programs. Evaluates and monitors the performance of staff for compliance with the Authority programs,...
Mar 11, 2023
Engineer IV - Civil
Chicago Transit Authority Chicago, IL, USA
Description SALARY $33.463 - $47.805 POSITION SUMMARY Under direction, functions as lead professional engineer managing projects of considerable complexity involving the selection and application of engineering techniques, procedures, and criteria for the design, construction, and maintenance of transportation infrastructure, track, and facilities projects. Qualifications PRIMARY RESPONSIBILITIES 1 Oversees or conducts field surveys to determine existing conditions and reviews maps, drawings, and reports for use in determining how well existing conditions match recorded documentation. 2 Performs inspections and testing of various aspects of the rapid transit track system and documents result of those inspections. Manage track geometry testing and/or ultrasonic rail flaw detection programs. 3 Approves or prepares detailed drawings, scope, plans, designs, cost estimates, and specifications for major projects in compliance with general engineering...
Mar 11, 2023
General Manager, Capital Construction
Chicago Transit Authority Chicago, IL, USA
Description SALARY $137,889.04480 POSITION SUMMARY Under general direction, manages major rail and facility construction projects through subordinate management staff. Develops work plans, schedules, cost estimates, and specifications for projects. Oversees the work of both internal and external construction management groups. Monitors work for compliance with schedule budget, technical, safety, and legal requirements, as well as contract provisions. Reviews contract documents and assists with bid forms, pre-bid conferences, proposal evaluations and recommendations and negotiations with consultants and contractors. Qualifications PRIMARY RESPONSIBILITIES % time 1 10% Participates in the planning, scope development, design, direction and construction administration of the Capital Construction department's programs, policies, goals and objectives, as directed by the Vice President, Capital Construction. 2 10% Manages and implements the development of programs,...
Mar 11, 2023
Communications Specialist
Chicago Transit Authority Chicago, IL, USA
Description SALARY $60,000 - $70,000 POSITION SUMMARY Under general supervision, drafts correspondence in response to public inquiries received via email regarding the Chicago Transit Authority's (CTA) policies, protocols, and services. Responds to customer inquiries using a variety of verbal and written communication methods. Supports customer internal and external feedback program initiatives. Qualifications PRIMARY RESPONSIBILITIES % time 1 60% Monitors CTA's Customer Service intake email address and written customer correspondence. Responds to a variety of inquiries regarding CTA initiatives, reroutes, policies, construction projects, services, and fares, and maintains records of requests and information provided. Routes customer feedback appropriately within the CTA. 2 10% Maintains business standards and guidelines for communication in accordance with agency goals. 3 10% Interacts with internal departments to establish uniform messages that are...