• Oklahoma City, OK, USA
Jan 16, 2022
Integris Cranbury, NJ, United States
Performs a variety of duties related to understanding and communicating account needs between clients, and internal team. Responsible for aiding client retention by responding to client’s requests swiftly and identifying solutions that best fit their needs. Position requires high level of customer service skills to establish and enhance positive relations with co-workers and clients, including the ability to work with and communicate with employees of all levels. Requires excellent verbal and written communication skills. Organization and follow through is crucial to the success of this position. JOB DUTIES, FUNCTIONS AND COMPENTENCIES: The Managed Service Concierge will support Integris’ Managed Services Team. This position will require knowledge and skills in the following areas: Assist the lead engineers with maintenance of and communication to key accounts Provide attentiveness to clients at an impressive level Ensure key stakeholders inside and outside the...
Jan 16, 2022
Integris Austin, TX, United States
This role is an intermediate to expert level Systems Administrator position that supports the company mission by delivering the highest level of customer service and support through the quick resolution of Tier 1, 2 and 3 technical issues for our clients. Additionally, the role acts as a primary technician demonstrating full technical ownership of a specific set of clients. JOB DUTIES, FUNCTIONS AND COMPENTENCIES: Promptly answer incoming telephone calls to triage and dispatch service tickets as necessary. Communicate well with clients as required: keep them informed of incident progress; notify them of impending changes or agreed outages; document all results. Troubleshoot and resolve Tier 1, 2, and 3 technical issues involving any of the following: New user setups New PC deployments Microsoft desktop OS Microsoft Office suite Mac OS Anti-Virus, Malware Peripherals – Monitors, printers, multi-function scanner/printers, mouse, keyboard Password changes...
Jan 15, 2022
Integris Boulder, CO, United States
Provide leadership and perform a variety of duties related to client projects for Integris. Responsibilities include: providing leadership in client and internal projects, serving as a technical resource for Integris, designing, developing, testing, implementing, and evaluating technologies for Integris and related client projects. All development and implementations will be conducted in accordance with standards set forth by Integris and other information technology standards. Position requires high level of customer service skills to establish and enhance positive relations with co-workers and clients. JOB DUTIES, FUNCTIONS AND COMPENTENCIES: Provide leadership and technical direction to Integris internally and on Integris client projects to ensure the success of the project in a timely fashion. Accurately estimate the effort required for completion of projects and the impact of requested changes to scheduled tasks and milestones Ensure project tasks/deliverables...