SelectQuote

  • Warren, MI, USA
SelectQuote Billings, MT, USA
Apr 27, 2021
Who We Are: One of the fastest growing departments at SelectQuote, Bilingual (English and Spanish) Outbound Customer Care Agents have an engaging hybrid role that combines Customer Service & Sales. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), Customer Care Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, CCA's serve as the first point of contact consumer advocates to acquaint clients with SelectQuote's platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. Bilingual Customer Care Agents will also answer inbound calls from current and prospective clients. During peak times, Bilingual CCA's also assist clients in enrolling in Medicare insurance products/the sales...