Sage

Job Title Director Customer Success Job Description In order to serve our growing customer base more effectively, Lockstep is looking for a Director of Customer Success for our Receivables product to join our Customer Success team. As the Director of Customer Success - Receivables, you will lead the team to meet and exceed our retention goals, while defining the strategy that will support our customers at a scalable level. This is an excellent opportunity with exposure to executive leadership. This role reports to the Chief Customer Officer. Key Responsibilities • Lead the CSM and Implementation teams to exceed annual retention, go-live, and advocacy targets • Drive evolution of the strategy to effectively support Receivables customers at scale • Support team members by contributing to customer conversations on growth opportunities or by diffusing escalations • Collaborate with Support, Ops, and Onboarding teams to ensure that customers are receiving the right...

Job Title Technical Support Team Lead Job Description About the Role As a Technical Support Team Lead, you will help your teammates prioritize their workload, provide insights to leadership on trends you are noticing, and provide excellent support to our customers. You will provide world-class support to our customers and your teammates. You are the first point of contact for your fellow Inventory Planner teammates to lead the way on team goals, metrics, and education efforts. You are an effective communicator. You will also have the opportunity to improve operational efficiencies when needed. Your manager is open to your ideas as you get to know the team and current operations! This role is for you if you enjoy working with customers and are looking to continue your professional development into a management role in the future. Key Responsibilities Day-to-Day • Lead, coach, motivate and support team members to achieve success and develop • Communicate...

Job Title Director Partner Licensing & Sales Operations Job Description Sage Software, Inc. has full time position in Lawrenceville, Georgia for a Director Partner Licensing & Sales Operations. Duties include: Provide strategic leadership regarding sales processing and sales administration oversight and management, maintenance of processing workflows, and development of automated/technology-based solutions to improve efficiency of workflows; Work with senior sales leadership to develop and implement long term strategic plans related to sales processing and sales administration, develop full complement of reporting and analytics to track efficiencies, and inform executive level management of departmental progress and problems; Work with departments across functional areas and business units to identify best practices and mitigate operational/organizational barriers to enhance team success; Direct activities concerning overall planning, staffing, budgeting, expense...

Job Title Sales Development Representative Job Description As a Sales Development Representative, you'll help small-midsized businesses learn about a cloud-based solution to stream their accounting and finance responsibilities. Every day you'll have access to new technology and teams that aid your lead generation, and you'll feed your experience bank because of it. To be successful in this role, you should want to grow your career in a tech, be comfortable pitching high-level solutions to professionals and be someone your mom told you to "get off the phone" as a kid. Yes, you'll be on the phone. Yes, Sage will kickstart/grow your career in tech. Yes, we proactively promote great talent. No, you won't be "thrown to the wolves", we'll train you. Key Responsibilities 1+ year of prior sales experience (software sales is a plus, but we can train you too!). You believe in small-midsized businesses and want to see them thrive. People consider you a great storyteller,...

Job Title Account Manager Job Description We are looking for a dynamic Account Manager to join a fast and growing Sage sales team. This Sage Small Segment Retention team is responsible for meeting, and exceeding assigned sales goals and objectives through customer retention. In addition, must handle add-on sales, upgrades to existing accounts, and/or migration to additional Sage cloud products/services while delivering an extraordinary customer experience. Key Responsibilities • 1+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required. • Must have excellent organizational and time management skills with the ability to prioritize key activities. • Must be self-motivated with the ability to work independently and as part of a team. • A fundamental understanding of business processes and operations is a plus. • Proficient utilization of Salesforce for account...

Job Title Account Executive Job Description We are looking for an experienced Account Executive to join Canada's growing Sage Intacct sales team. Scaling Sage Intacct is our #1 company initiative. As an account executive, you'll have a front-row seat to influence the company's success. Our software makes life easier for small to mid-sized businesses, so most of the team met or exceeded their quotas last year. We're proud of them for that, so we don't cap earnings. Your commission: • Aggressive, uncapped compensation plans with attractive accelerators. How you'll grow revenue: • Interacting with customers to understand their business needs and apply Sage Intacct solutions. • Leverage the trust we already have in the market. So many accounting firms and CPAs know of and believe in Sage Intacct. Your mission will be to understand which product would benefit them the most. • Leaning into the leads given to you and being savvy to find opportunities for generating...

Job Title Customer Services Analyst Job Description Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you? Flex work. Yes, you read that right! None of that "5 days a week in the office" thing for us. • Work from home 2 days per week 3 days at the office! We will supply you with the equipment you need to work from your home office. We aim for the best work-life balance. You will be the voice and face of Sage when our customers need phone support for assistance needed on Sage accounting, construction, and real estate software products. You will enable our customers to get back to their business by helping them with questions or issues regarding Sage's products or services. This position focuses on phone support for Sage accounting, construction, and real estate software...

Job Title Sales Development Representative Job Description As a Sales Development Representative, you'll use your phone-based sales experience to help small-midsized businesses learn about how Sage Intacct can streamline their accounting/finance needs. You'll answer the call (literally and figuratively) for how Sage Intacct can make life easier. Each day you'll craft cocktails for generating leads, tapping into the latest technology and resources to aid your success. You'll enjoy this role if you're comfortable pitching high-level solutions to businesses and are someone your mom told you to "get off the phone" as a kid. We'll provide you with on-going training to confidently do your job and the opportunity to grow your career in sales/marketing the tech industry. Key Responsibilities Qualifications: 1+ year of phone-based sales experience (bonus if in software sales, but we can train you) You believe in small-midsized businesses and want to see them thrive People...

Job Title Technical Support Analyst Job Description Technical Support Analyst Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you? Flex work. Yes, you read that right! None of that "5 days a week in the office" thing for us. 2 days you will work from home and 3 days a week you will work at one of our campuses. We aim for the best work-life balance. Key Responsibilities Some of what you will be doing: • You will be the voice and face of Sage when our customers need phone support for program or system errors with Sage 50US products • You will address software operational failures, installation, upgrade, migration, and performance issues - often delving into Windows system or networking issues and configuration. • You will use your empathetic and human-centered approach...

Job Title Customer Support Analyst Job Description Sage Intacct is looking for a Customer Support Analyst to be a part of the growth of our Global Customer Support organization. If you are highly enthusiastic, positive-minded, customer-focused and service-oriented, you may be a good fit in this role to provide best-in-class support for our Cloud Financial Management software solution. You will need to prioritize and multi-task on a daily basis, while maintaining a high level of confidence and professionalism. You must be able to work on complex problems, while balancing a large workload in a fast-paced and dynamic team environment. Key Responsibilities Responsibilities: • Assist customers and/or partners in responding to questions and issues with the Sage Intacct application via live help, online customer portal, and phone. • Daily Case Management, which includes • Maintaining, updating and prioritizing cases to meet published customer Service Level Objectives...

Job Title ERP Support Analyst Job Description Sage Intacct is looking for enthusiastic, positive-minded, customer focused and service-oriented people to be Support Analysts in our Global Customer Support organization. You will need to prioritize and multi-task daily, while maintaining a high level of confidence and professionalism. You must be able to work on complex problems, while balancing multiple customer cases in a fast-paced and dynamic team environment. Key Responsibilities Responsibilities: • Assist customers and/or partners in responding to questions and issues with the Sage Intacct application via live help, online customer portal, and phone. • Case Management, which includes • Maintaining, updating and prioritizing cases daily to meet published customer Service Level Objectives • Logging cases with accurate information to provide a full record of each issue and resolution • Performing research and troubleshooting to resolve cases • Providing...

Job Title Sales Operations Business Analyst Job Description Join Sage Software as a Sales Operations Business Analyst and be part of our US Sales Operations team. In this role, you will report to the Director of Sales Operations and be responsible for scaling the business through data analysis & insights, sales systems, and automation. Specifically, this role will serve as the Small Business Segment lead for Sage Software in North America. You will support a Sales VP and associated business unit by managing key business objectives. This role will deliver on the business unit's sales objectives by providing reporting and analytical capabilities, strong forecast rigor (Bookings/ARR/MRR), management of strategic initiatives, and sales performance utilizing Salesforce.com . As a Sales Operations Business Analyst, you will not only deliver the metrics but also interpret them to better support the organization and work with the leader to drive a go-forward strategy. This...

Job Title Director Business Development, Payments & Banking Job Description The Director of Business Development will manage business development activities to identify, develop, and administer strategic partnerships with other organizations to realize key objectives, gain operational efficiencies, address unmet market needs, and create new revenue streams back to the business. Lead research activities to identify business opportunities, conduct due diligence, and develop plans and strategies for new relationships. Being a Director of Business Development, you will negotiate with new partners to formalize alliances and relationships. Additionally, you will establish processes to track, measure, and analyze results and outcomes and evaluate partnerships value. The ideal candidate will be a seasoned strategic partnership / business development executive that has a proven track record of success within the payments industry. Key Responsibilities Identify Pipeline -...

Job Title Global Brand Experience Manager Job Description Are you a creative brand experiential marketer who can deliver unforgettable brand experiences that embody high-end taste, style, creativity, and innovation? Can you provide examples of your creative briefs that resulted in delivering unforgettable brand experiences, leaving a lasting impression on both your existing and potential customers? If so, we need you... We recently became an official partner with Major League Baseball - exciting - we know! In this role, you'll join a brand-new team and put yourself on the map as the innovative and creative pioneer for bringing our brand, Sage, to life. Don't worry, you won't be going it alone; alongside the Director of Sports Sponsorship, Events team, and agency support - you'll be part of the creative linchpin who will support our brand growth in the US market. Hybrid: 2 days per week from our Atlanta or Lawrenceville, GA office and 25% US travel (occasional global...

Job Title Customer Support Analyst Job Description Sage Intacct is looking for enthusiastic, positive-minded, customer focused and service-oriented people to be Support Analysts in our Global Customer Support organization. You will need to prioritize and multi-task daily, while maintaining a high level of confidence and professionalism. You must be able to work on complex problems, while balancing multiple customer cases in a fast-paced and dynamic team environment. Key Responsibilities • Assist customers and/or partners in responding to questions and issues with the Sage Intacct application via live help, online customer portal, and phone. • Case Management, which includes • Maintaining, updating and prioritizing cases daily to meet published customer Service Level Objectives • Logging cases with accurate information to provide a full record of each issue and resolution • Performing research and troubleshooting to resolve cases • Providing timely...

Job Title SIAP Partner Executive Job Description The Sage Intacct Accountants Program (SIAP) is a partnership between Sage Intacct and CPA.com (an AICPA company) that provides a wide variety of tools and benefits to help our partners build a successful outsourced accounting practice. The SIAP Partner Executive position is an integral part of the success of our SIAP partners. This role reports to the Manager of the SIAP Partner Executive Team and will work closely with the Partner Executives and their SIAP member firms to assist them in growing their SIAP practice. Key Responsibilities • Work with a select group of top-performing Partners to help them drive high revenue growth and levels of success in their SIAP practice • Educate and provide best practices to SIAP Partners to assist in focusing on a vertical industry or niche • Assist in the creation of SIAP account plan to enable firms to have a guide to selling Sage Intacct and their services to potential...

Job Title Customer Support Analyst Job Description Support Analyst Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you? Flex work. Yes, you read that right! None of that "5 days a week in the office" thing for us. • Work from home 2 days per week 3 days at the office! We will supply you with the equipment you need to work from your home office. We aim for the best work-life balance. Key Responsibilities Some of what you will be doing: • You will be the voice and face of Sage when our customers need phone support for program or system errors with Sage accounting and Timeslips products. • You will address software operational failures, installation, upgrade, migration, and performance issues - often delving into Windows system or networking issues and configuration....

Job Title Customer Support Analyst Job Description Support Analyst Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you? Flex work. Yes, you read that right! None of that "5 days a week in the office" thing for us. • Work from home 2 days per week 3 days at the office! We will supply you with the equipment you need to work from your home office. We aim for the best work-life balance. Key Responsibilities Some of what you will be doing: • You will be the voice and face of Sage when our customers need phone support for program or system errors with Sage accounting and Timeslips products. • You will address software operational failures, installation, upgrade, migration, and performance issues - often delving into Windows system or networking issues and configuration....

Job Title Technical Support Analyst - Bilingual English/French Job Description Learner. Listener. Solutions-provider. Oh, and you also speak English and French. If you have those four things, you'll feel the satisfaction of "I crushed it" every day as you shut your computer. This is that kind of job. Key Responsibilities What's in it for you? • Flex work: you'll mainly work from home, 3 days per week you'll use our modern campus. • Bilingual (French/English) team: collaborate with an inclusive French Bilingual Community. • Being the voice and face of Sage: you'll help guide customers to solutions using empathy and a human-centered approach in every conversation. • Improving self-service platforms: with your feedback, you'll say you helped improve world-class tools like Sage City and Sage Knowledgebase. Growth opportunities: It's common to be promoted within a few months if you're looking to move up. We proactively promote great talent, it's part of who...

Job Title Professional Services Consultant Job Description The Professional Services Consultant will work with Sage customers implementing Sage Intacct's ERP/financial management software. Project activities will include meeting with customers to define and document business requirements, translating requirements to software solutions, configuring software, validating/loading data templates populated by customers, developing reports with Sage report writing tools, and/or assisting customers with system adoption after go-live. The Professional Services Consultant will work primarily on larger projects with multiple team members all reporting to a project manager, although at times may work independently on smaller projects. Key Responsibilities Responsibilities • Demonstrated expertise implementing Sage Intacct software following Sage Intacct's project delivery methodology. • Keep current on the latest software features and enhancements. • Complete projects...