Sage
Lawrenceville, GA, USA
Job Title Director Customer Success Job Description In order to serve our growing customer base more effectively, Lockstep is looking for a Director of Customer Success for our Receivables product to join our Customer Success team. As the Director of Customer Success - Receivables, you will lead the team to meet and exceed our retention goals, while defining the strategy that will support our customers at a scalable level. This is an excellent opportunity with exposure to executive leadership. This role reports to the Chief Customer Officer. Key Responsibilities • Lead the CSM and Implementation teams to exceed annual retention, go-live, and advocacy targets • Drive evolution of the strategy to effectively support Receivables customers at scale • Support team members by contributing to customer conversations on growth opportunities or by diffusing escalations • Collaborate with Support, Ops, and Onboarding teams to ensure that customers are receiving the right...