Mass Markets

  • United States
Apr 27, 2021
Mass Markets Sioux City, IA, USA
POSITION OVERVIEWBilingual Spanish Customer Service Representative II are responsible for working with business and consumer customers to resolve product and service issues, retain the customer and identify opportunities to expand the "share of wallet" through product and service up-sell. Fluent Spanish speaking is required.POSITION RESPONSIBILITIESWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential DutiesHandle inbound and outbound contacts in a courteous, timely, and...