Mediacom

  • St Francis, MN, USA
Nov 30, 2021
Full Time
Mediacom Thomasville, AL, United States
Located in Thomasville, AL GENERAL RESPONSIBILITIES: Primarily responsible for maintenance, repair, additions, alterations and general upkeep of primary headends, secondary headends, hub sights and relay sights, antennas, towers, earth stations. Reception, processing, combining and transmission of standard analog and digital CATV services, high speed and telephony duties as directed by Supervisor. SPECIFIC RESPONSIBILITIES: Performs all job responsibilities and duties of an Broadband Specialist I-V. Performs regular maintenance, repair, testing alignment, alterations and adjustment on all headend equipment including, but not limited to, processors, modulators, demodulators, encoders, decoders, satellite receivers, all types of switchers, fiber optic transmitters, fiber optic receivers, other fiber optic equipment, digital headend equipment, telephony equipment generators, air conditioning, power conditioning and other headend and plant equipment. Ability to perform regular...
Nov 30, 2021
Mediacom Tuscola, IL 61953, USA
Located in Tuscola, ILYou&039;ll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community, you&039;ll love Mediacom. Along with that rewarding feeling, you&039;ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. GENERAL RESPONSIBILITIESAs a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You&039;ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You&039;ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation. BENEFITS: You&039;ll get formal training, company vehicle, company...
Nov 30, 2021
Mediacom Willard, MO, USA
Located in Mt. Vernon, MOYou&039;ll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community, you&039;ll love Mediacom. Along with that rewarding feeling, you&039;ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. GENERAL RESPONSIBILITIESAs a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You&039;ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You&039;ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation. BENEFITS: You&039;ll get formal training, company vehicle, company...
Nov 30, 2021
Mediacom Apalachicola, FL 32320, USA
Located in Mexico Beach, FLYou&039;ll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community, you&039;ll love Mediacom. Along with that rewarding feeling, you&039;ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. GENERAL RESPONSIBILITIESAs a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You&039;ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You&039;ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation. BENEFITS: You&039;ll get formal training, company vehicle, company...
Nov 30, 2021
Mediacom Macomb, IL 61455, USA
Located in Burlington, IAYou&039;ll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community, you&039;ll love Mediacom. Along with that rewarding feeling, you&039;ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. GENERAL RESPONSIBILITIESAs a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You&039;ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You&039;ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation. BENEFITS: You&039;ll get formal training, company vehicle, company...
Nov 30, 2021
Mediacom Eldora, IA, United States
Located in West Des Moines, IA The Analyst, Technical Operations position creates and maintains all Technical Operations reporting. This role requires strong analytical and problem-solving abilities. General Responsibilities : Responsible for collection, analysis, and reporting technical operations data Monitor and maintain Technical Operations Sharepoint, Tech Portal, and Xcelerate Vehicle database Daily interactions with various departments including Technical Operations, IT, Finance, Accounting, as well as external contract partners Other duties as assigned Preferred Qualifications: High School Diploma; Associate's/Bachelor's in Business or Computer Science a plus 2+ years data analysis or workforce management system experience Cable industry experience preferred Proficient with Microsoft Office products including Excel Familiarity with Oracle Field Service Cloud/(TOAD) database, RESTful API's, and SQL Script systems preferred...
Nov 30, 2021
Mediacom Conrad, IA, United States
Located in West Des Moines, IA The Analyst, Technical Operations position creates and maintains all Technical Operations reporting. This role requires strong analytical and problem-solving abilities. General Responsibilities : Responsible for collection, analysis, and reporting technical operations data Monitor and maintain Technical Operations Sharepoint, Tech Portal, and Xcelerate Vehicle database Daily interactions with various departments including Technical Operations, IT, Finance, Accounting, as well as external contract partners Other duties as assigned Preferred Qualifications: High School Diploma; Associate's/Bachelor's in Business or Computer Science a plus 2+ years data analysis or workforce management system experience Cable industry experience preferred Proficient with Microsoft Office products including Excel Familiarity with Oracle Field Service Cloud/(TOAD) database, RESTful API's, and SQL Script systems preferred...
Nov 30, 2021
Mediacom Boone, IA, United States
Located in West Des Moines, IA The Analyst, Technical Operations position creates and maintains all Technical Operations reporting. This role requires strong analytical and problem-solving abilities. General Responsibilities : Responsible for collection, analysis, and reporting technical operations data Monitor and maintain Technical Operations Sharepoint, Tech Portal, and Xcelerate Vehicle database Daily interactions with various departments including Technical Operations, IT, Finance, Accounting, as well as external contract partners Other duties as assigned Preferred Qualifications: High School Diploma; Associate's/Bachelor's in Business or Computer Science a plus 2+ years data analysis or workforce management system experience Cable industry experience preferred Proficient with Microsoft Office products including Excel Familiarity with Oracle Field Service Cloud/(TOAD) database, RESTful API's, and SQL Script systems preferred...
Nov 30, 2021
Mediacom Grinnell, IA, United States
Located in West Des Moines, IA The OnMedia Account Executive professionally represents the company to create and maintain business relationships in the local community. Using a consultative approach, create new and recurring revenue by selling custom advertising solutions. Solutions in the OnMedia advertising technology stack include national brand-name cable TV networks, national brand name digital advertising solutions, high quality video production, use of audience research and emerging advanced advertising technology tactics. Specific responsibilities assigned to this position include, but are not limited to: Perform daily activities consistent with all elements of the sales cycle including face to face and telephone prospecting, cold calls, needs analysis, proposal creation, sales presentations and management of advertising campaigns. Actively read, learn and stay current about successful advertising techniques and strategies using search, TV, video and digital...
Nov 30, 2021
Mediacom Indianola, IA, United States
Located in West Des Moines, IA The Analyst, Technical Operations position creates and maintains all Technical Operations reporting. This role requires strong analytical and problem-solving abilities. General Responsibilities : Responsible for collection, analysis, and reporting technical operations data Monitor and maintain Technical Operations Sharepoint, Tech Portal, and Xcelerate Vehicle database Daily interactions with various departments including Technical Operations, IT, Finance, Accounting, as well as external contract partners Other duties as assigned Preferred Qualifications: High School Diploma; Associate's/Bachelor's in Business or Computer Science a plus 2+ years data analysis or workforce management system experience Cable industry experience preferred Proficient with Microsoft Office products including Excel Familiarity with Oracle Field Service Cloud/(TOAD) database, RESTful API's, and SQL Script systems preferred...
Nov 30, 2021
Mediacom Colfax, IA, United States
Located in West Des Moines, IA The OnMedia Account Executive professionally represents the company to create and maintain business relationships in the local community. Using a consultative approach, create new and recurring revenue by selling custom advertising solutions. Solutions in the OnMedia advertising technology stack include national brand-name cable TV networks, national brand name digital advertising solutions, high quality video production, use of audience research and emerging advanced advertising technology tactics. Specific responsibilities assigned to this position include, but are not limited to: Perform daily activities consistent with all elements of the sales cycle including face to face and telephone prospecting, cold calls, needs analysis, proposal creation, sales presentations and management of advertising campaigns. Actively read, learn and stay current about successful advertising techniques and strategies using search, TV, video and digital...
Nov 30, 2021
Mediacom Grinnell, IA, United States
Located in West Des Moines, IA The Analyst, Technical Operations position creates and maintains all Technical Operations reporting. This role requires strong analytical and problem-solving abilities. General Responsibilities : Responsible for collection, analysis, and reporting technical operations data Monitor and maintain Technical Operations Sharepoint, Tech Portal, and Xcelerate Vehicle database Daily interactions with various departments including Technical Operations, IT, Finance, Accounting, as well as external contract partners Other duties as assigned Preferred Qualifications: High School Diploma; Associate's/Bachelor's in Business or Computer Science a plus 2+ years data analysis or workforce management system experience Cable industry experience preferred Proficient with Microsoft Office products including Excel Familiarity with Oracle Field Service Cloud/(TOAD) database, RESTful API's, and SQL Script systems preferred...
Nov 30, 2021
Mediacom Knoxville, IA, United States
Located in West Des Moines, IA The Analyst, Technical Operations position creates and maintains all Technical Operations reporting. This role requires strong analytical and problem-solving abilities. General Responsibilities : Responsible for collection, analysis, and reporting technical operations data Monitor and maintain Technical Operations Sharepoint, Tech Portal, and Xcelerate Vehicle database Daily interactions with various departments including Technical Operations, IT, Finance, Accounting, as well as external contract partners Other duties as assigned Preferred Qualifications: High School Diploma; Associate's/Bachelor's in Business or Computer Science a plus 2+ years data analysis or workforce management system experience Cable industry experience preferred Proficient with Microsoft Office products including Excel Familiarity with Oracle Field Service Cloud/(TOAD) database, RESTful API's, and SQL Script systems preferred...
Nov 30, 2021
Mediacom Adel, IA, United States
Located in West Des Moines, IA The Analyst, Technical Operations position creates and maintains all Technical Operations reporting. This role requires strong analytical and problem-solving abilities. General Responsibilities : Responsible for collection, analysis, and reporting technical operations data Monitor and maintain Technical Operations Sharepoint, Tech Portal, and Xcelerate Vehicle database Daily interactions with various departments including Technical Operations, IT, Finance, Accounting, as well as external contract partners Other duties as assigned Preferred Qualifications: High School Diploma; Associate's/Bachelor's in Business or Computer Science a plus 2+ years data analysis or workforce management system experience Cable industry experience preferred Proficient with Microsoft Office products including Excel Familiarity with Oracle Field Service Cloud/(TOAD) database, RESTful API's, and SQL Script systems preferred...
Nov 28, 2021
Full Time
Mediacom Andalusia, AL Coastal
GENERAL RESPONSIBILITIES: Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures. SPECIFIC RESPONSIBILITIES:• Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.• Troubleshoot basic service issues and schedule on site service calls when necessary.• Receive and process customer payments, balance cash drawer, and post customer adjustments.• Issue and receive equipment from customers.• Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.• Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products,...
Nov 28, 2021
Full Time
Mediacom West Des Moines, IA Field Operations Group
General Responsibilities: Qualified candidates will work to primarily answer residential repeat/escalated customer billing issues, repeat/escalated connectivity issues for all products (video, HSD, Phone), priority call queues, office of the president calls, new customer and appointment calls. This position will also support general billing, repair, and high speed data calls as necessary. This is an empowered universal agent position with demonstrated knowledge in all residential products and services.Specific Responsibilities: Answer inbound customer calls pertaining to repeat and escalated calls (billing and repair), VIP, and office of the president calls Provide prompt one call resolution of billing questions or service interruptions through appropriate troubleshooting, product knowledge, and mastery of policies and procedures Contact field support or the necessary level of field management to ensure resolution to repeat issues and ensure prompt issue resolution Continually...
Nov 28, 2021
Full Time
Mediacom Charleston, IL
GENERAL RESPONSIBILITIES: Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures. SPECIFIC RESPONSIBILITIES:• Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.• Troubleshoot basic service issues and schedule on site service calls when necessary.• Receive and process customer payments, balance cash drawer, and post customer adjustments.• Issue and receive equipment from customers.• Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.• Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products,...
Nov 28, 2021
Full Time
Mediacom Dubuque, IA - (CC W) Lincoln
GENERAL RESPONSIBILITIES: Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures. SPECIFIC RESPONSIBILITIES:• Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.• Troubleshoot basic service issues and schedule on site service calls when necessary.• Receive and process customer payments, balance cash drawer, and post customer adjustments.• Issue and receive equipment from customers.• Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.• Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products,...
Nov 28, 2021
Full Time
Mediacom Quad Cities, IL
General Responsibilities: Qualified candidates will work to primarily answer residential repeat/escalated customer billing issues, repeat/escalated connectivity issues for all products (video, HSD, Phone), priority call queues, office of the president calls, new customer and appointment calls. This position will also support general billing, repair, and high speed data calls as necessary. This is an empowered universal agent position with demonstrated knowledge in all residential products and services.Specific Responsibilities: Answer inbound customer calls pertaining to repeat and escalated calls (billing and repair), VIP, and office of the president calls Provide prompt one call resolution of billing questions or service interruptions through appropriate troubleshooting, product knowledge, and mastery of policies and procedures Contact field support or the necessary level of field management to ensure resolution to repeat issues and ensure prompt issue resolution Continually...
Nov 28, 2021
Full Time
Mediacom Chillicothe, IL - (CC) Lincoln
Start a lasting career with Mediacom and get a $1,500 sign-on bonus! Mediacom provides a full array of benefits with employee discounts on cable, internet, and much more! GENERAL RESPONSIBILITIES: The position will consult with customers, assess needs, recommend Mediacom products/services, overcome objections and close the sale. Accurate data entry is required within multiple software applications and follow-up is required to ensure order completion. As the first impression to Mediacom, demonstration of quality customer care skills must be present within the conversation at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES : Proactively educates customers on ALL Mediacom products and any ancillary products in order to sell complete packages and bundles as well as upgrades existing services. Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls. Understands...