2 jobs found in angiêria

Tên địa điểm: Algeria - Algiers Ngày đăng tuyển: Oct 2 2023 Job Purpose   This role will be responsible for the creation of specific OC customer engagement strategies to enhance customer experience and support brand objectives. The OC Execution Lead will lead a team of 5-10 to drive the OC transformation across the organization. He/she will support the design of OC campaigns, drive the deployment of new channels or platform and development of innovative content, and monitor campaign effectiveness to provide best-in-class customer experience through OC excellence. #omnichannel Key Responsibilities:   OC Strategy and Roadmap Understands and implements organization’s OC vision, strategy, and roadmap, acting as a trusted advisor to ensure seamless & integrated customer experience Leads the strategic design, and delivery of OC customer experiences, working closely with the Brand, Marketing, Sales & Medical teams Supports the development of data-driven,...

Tên địa điểm: Algeria - Algiers Ngày đăng tuyển: Oct 2 2023 Job Purpose This role will be responsible for designing & planning of HCP journeys. Experience Design & OC Orchestrator Lead will activate & scale new channels, perform cross-channel orchestration, define channel strategy, and measure channel effectiveness to craft an Omnichannel (OC) customer experience. #omnichannel Key Responsibilities Customer Journey & Experience Management Designs HCP journeys with the right touchpoints, frequency & sequencing, leveraging HCP 360 and behaviour-based personas; designs holistic, OC customer experience delivery ecosystem with maximized reach & impact Provides overall direction for enhancing CX by analysing business objectives and customer needs as well as developing, communicating, and implementing business strategies and practices whilst driving continuous improvement in CX tools, documentation, and processes Ensures that digital and...