GSK
Cartago Province, Tres Rios, Costa Rica
Site Name: Costa Rica - Cartago - Tres Rios Posted Date: Feb 6 2023 Your Responsibilities : This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are Provide timely Finance service desk support to customers. Use defined procedures for responding to customer calls, email and chats. Maintain records of all calls from customers using designated Service Management tool. Provide detailed documentation of all steps involved in resolving customer issues. Escalate issues to the appropriate department and personnel. Keep incidents tickets updated daily. Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers, colleagues, and managers. Aid other members of the team in any appropriated way when needed. Connect with back-office teams (invoice processing, payments, vendor master, etc) to solve different cases Why you? Basic Qualifications: We are looking for professionals with...