2 jobs found in estonia

Position:Customer Service RepresentativeJob Description:About the roleAs Customer Service Representative you will be responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. You will take care of backlog management actions through to invoice and delivery of parts to nominated customers. You will also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.What will you be doing?Order to Invoice processCommunication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)Order ManagementManaging and handling of all relevant backlog alertsManaging and responding to all requested customer backlog changesClose cooperation with other departments like Sales, Asset and LogisticsDriving On-Time-Delivery performance in line with customer and company goalsGenerating customer...

Position:EMEA Application SupportJob Description:RoleReporting to the Application Support Manager - EMEA, the Application Support team are primarily responsible for Tier 1/Tier 2 support for the core business ERP system(s) across EMEA. The ERP systems are undergoing a consolidation project to migrate to a single pan EMEA ERP system. ERP systems are accessed on a regular basis by approx. 1500 users in 20+ countries.Key Responsibilities:Provide 2nd line support for the EMEA ERP system(s).Log and monitor requests for support from EMEA ERP system users.Respond to requests for support in accordance with company procedures.Work in conjunction with the system users and the Business System team to deliver solutions to meet business requirements.Provide 2nd line support for application processes and peripheral systems.Create process documentation and training material related to the ERP and application processes.The successful candidate should demonstrate the following skills /...