Arrow Electronics, Inc.
Latvia, Latvia
Position:EMEA Application SupportJob Description:RoleReporting to the Application Support Manager - EMEA, the Application Support team are primarily responsible for Tier 1/Tier 2 support for the core business ERP system(s) across EMEA. The ERP systems are undergoing a consolidation project to migrate to a single pan EMEA ERP system. ERP systems are accessed on a regular basis by approx. 1500 users in 20+ countries.Key Responsibilities:Provide 2nd line support for the EMEA ERP system(s).Log and monitor requests for support from EMEA ERP system users.Respond to requests for support in accordance with company procedures.Work in conjunction with the system users and the Business System team to deliver solutions to meet business requirements.Provide 2nd line support for application processes and peripheral systems.Create process documentation and training material related to the ERP and application processes.The successful candidate should demonstrate the following skills /...