Job Description
Location: Iași, Romania (Hybrid work model - 3 days remote)
Company: Hindawi Romania - A Wiley Brand
Our mission is to unlock human potential. We welcome you for who you are and the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.
We strive for a future where researchers are motivated to work together, empowered with the tools and services they need to do so, and freed from any barriers that stand in their way.
We believe in the power of open scholarly communication to radically improve the research process. We are passionate about working with the research community to promote the transition towards Open Science on a large scale. With the help of our editors, we focus on serving our authors while preserving robust publishing standards and editorial integrity.
About The Company:
Hindawi is one of the world's largest open-access publishers of peer-reviewed journals. Our journals publish thousands of articles annually across all areas of science and medicine, reaching millions of readers. Most of what we build is open-source; therefore, you can get a better idea of the kind of work done so far; just head over to https://gitlab.com/hindawi.
We value people who can take a stand yet commit even when they disagree. And understand the value in others being heard. We subject ideas to rigorous consideration and challenge each other, but all remember that we're here for the same purpose: to do good work together. That comes with direct feedback, openness to each others' experiences, and willingness to show up for each other as well as for the technical work at hand. We're in this for the long term.
About the Role:
We are seeking to hire a Software Support Engineer with minimum 2-3 years of experience to lead and enhance Wiley's Research platform support and development efforts. As a Support Engineer, you will take a proactive role in maintaining the health of the production system and provide expert-level support and troubleshooting for complex technical issues.
You will collaborate with cross-functional teams, mentor junior members, and drive continuous improvement in the support processes.
How you will make an impact:
What we look for:
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
When applying, please attach your resume/CV to be considered.
#LI-AH1
Location/Division:
Iași, Romania
Job Requisition:
R2400970
Remote Location:
No
Time Type:
Full Time
Company: Hindawi Romania - A Wiley Brand
Our mission is to unlock human potential. We welcome you for who you are and the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.
We strive for a future where researchers are motivated to work together, empowered with the tools and services they need to do so, and freed from any barriers that stand in their way.
We believe in the power of open scholarly communication to radically improve the research process. We are passionate about working with the research community to promote the transition towards Open Science on a large scale. With the help of our editors, we focus on serving our authors while preserving robust publishing standards and editorial integrity.
About The Company:
Hindawi is one of the world's largest open-access publishers of peer-reviewed journals. Our journals publish thousands of articles annually across all areas of science and medicine, reaching millions of readers. Most of what we build is open-source; therefore, you can get a better idea of the kind of work done so far; just head over to https://gitlab.com/hindawi.
We value people who can take a stand yet commit even when they disagree. And understand the value in others being heard. We subject ideas to rigorous consideration and challenge each other, but all remember that we're here for the same purpose: to do good work together. That comes with direct feedback, openness to each others' experiences, and willingness to show up for each other as well as for the technical work at hand. We're in this for the long term.
About the Role:
We are seeking to hire a Software Support Engineer with minimum 2-3 years of experience to lead and enhance Wiley's Research platform support and development efforts. As a Support Engineer, you will take a proactive role in maintaining the health of the production system and provide expert-level support and troubleshooting for complex technical issues.
You will collaborate with cross-functional teams, mentor junior members, and drive continuous improvement in the support processes.
How you will make an impact:
- Lead technical maintenance, support, and troubleshooting activities for the application.
- Collaborate with Infrastructure, DevOps, and Service teams to ensure seamless support.
- Identify root causes of issues and implement robust solutions.
- Mentor and guide junior team members in resolving complex problems.
- Recommend process enhancements and actively participate in process refinement.
What we look for:
- 2-3 years of experience in software support or developing/testing web-based enterprise applications.
- Expertise in tools and technologies like ServiceNow, Dynatrace, Kibana/Elasticsearch, or any programming language.
- Strong analytical and critical-thinking skills with a keen attention to detail.
- Excellent communication skills to effectively convey technical information to diverse audiences.
- Proven ability to work independently, proactively solve problems, and deliver high-quality results.
- Expert level of troubleshooting, process refinement and triaging skills along with prior experience in supporting interface technologies such as Web Services and the related protocols.
- Demonstrated ability to work independently and as part of a team.
- Proven ability to proactively solve problems and recommend solutions, fix issues, and suggest workarounds.
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
When applying, please attach your resume/CV to be considered.
#LI-AH1
Location/Division:
Iași, Romania
Job Requisition:
R2400970
Remote Location:
No
Time Type:
Full Time
Partner ID
Duration
Tier
Ally
Requisition_ID
R2400970
About Wiley
Unlock your potential
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— Brian Napack, CEO