Customer Care Specialist

  • Linde
  • Tonawanda, NY 14150, USA
  • Apr 17, 2021
Customer Service

Job Description

Linde is a leading global industrial gases and engineering company with 2019 sales of $28 billion (₠25 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
The company serves a variety of end markets including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.
For more information about the company and its products and services, please visit www.linde.com.
The United States Industrial Gas (USIG) division of Praxair, Inc. is currently seeking Customer Care Associate in Tonawanda, NY. The Customer Care Specialist answers inbound calls on several different 800 phone numbers, enters orders for bulk industrial gases and facilitates customer requests. Answers chat and email inquiries from Customers. When not taking inbound calls, the Customer Service Specialist makes outbound calls to existing customers for tank gauge readings. The Customer Care Specialist negotiates order windows and interfaces with Logistics Planner to ensure economic and reliable deliveries to Praxair customers.
The duties include but are not limited to:
  • Excellent communication skills with internal and external customers.
  • Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.
  • Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.
  • Perform general administrative tasks i.e. coordinate meetings, expedite customer orders, data entry, prepare correspondence, process and resolve customer accounting issues.
  • Working knowledge of JDE and Field Centrix Systems.
  • Expert Knowledge- Lotus Notes, Microsoft Office Suite, Word, PowerPoint and Excel
  • Ability to work in a team environment
  • Practice defensive driving techniques


Qualifications
Qualifications - External
  • Requires a minimum of 2 year college degree
  • Prior Customer Service experience, ideally in a high call volume capacity is preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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