Customer Service Agent-Bilingual

  • Sykes
  • DeLand, FL, USA
  • Apr 27, 2021
Customer Service

Job Description

Job descriptionCustomer Service Agent BilingualAt SYKES, we help people one caring interaction at a time - that includes you! Join us as a Bilingual Customer Service Associate, representing a diverse group of clients at our Deland, FL location! You''ll shine in this role if you have a passion for solving problems, answering questions, and helping people find what they need.Our clients are leaders in technology, finance, communications, health care, travel and retail. Serving clients in diverse fields, our customer care professionals learn about, and then solve problems, in some of the most exciting and growing industries in today''s economy.Work with us and you''ll enjoy:Full-Time Schedule (40 hours per week)100% Paid TrainingExcellent benefits package including: medical, dental, vision, life insurance401K Retirement Plan With Company MatchGenerous Paid time off100% free college tuition program throughUniversity of Arizona(online) after just one year of employment!Required qualifications, skills and experienceApply with us if you possess:Language/CommunicationFluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by bilingual assessmentVerbal communication skills: strong spoken grammar; able to ask appropriate questions and demonstrate empathy in tone; can communicate with appropriate sense of urgencyListening skills: active listening; able to appreciate the context of the customer''s experienceWritten skills: excellent grammar, spelling, sentence structure, and attention to detailSpanish/English speaking is a requirementTechnical Skills:35 WPM typing speedStrong knowledge of US and world geographyISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.Proficiency in a multi-system environmentBasic internet and web-based application skillsStrong communication skills (written and verbal)Experience, Education, and Certification:High school degree or equivalent (required)College degree (preferred)Minimum 1 year of call center or customer service experience, verifiable through reference checksand interviewAbout SYKESSYKES Deland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem, or find a solution, we create a meaningful connection and find job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Deland!EEO statementEOE/Veteran/Disabledby JobbleSDL2017

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