Customer Services Executive 8 Month FTC

  • Experian
  • 157, 159 Victoria St, London SW1E 5NA, UK
  • Sep 15, 2021

Job Description

Job Description

We are currently seeking an experienced Customer Service Executive to join our Nottingham based team on a 8 Month Fixed Term Contract. This is a great opportunity for somebody to advance their administration skills with the potential of cross-skilling over multiple teams.

The role

We are looking for somebody with excellent customer service skills to support our clients and customers throughout our employment screening journey. You will be responsible for conducting a number of the component parts of the employment screening and this could include contacting clients, candidates and referees by telephone and email to gain required information and by making accurate decisions with the assistance of problem solving in order for the correct decisioning to be made.

Qualifications

Could this role be for you?

We are looking for people with:
  • Excellent Administration and organisation skills
  • Excellent communication skills via email and phone
  • Great telephone manner and experience doing onbound calls and emails
  • Always seeking to improve themselves and the processes they are involved in
  • Team player
  • Ability to prioritise and manage tasks


Additional Information

Why choose us?

Our colleagues' health and wellbeing is a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life's big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.

Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags

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