Field Service Technician - Richmond, British Columbia

  • Stryten Manufacturing
  • Richmond, BC, Canada
  • Jan 05, 2021

Job Description


Service vehicle and iPad provided! Quarterly bonus based on performance objectives!!

Working within the GNB Motive Power Industrial Battery Division, the Field Service Technician is responsible for the repair and preventative maintenance of batteries and chargers in a timely and efficient manner. Working at the customer's site, typically a warehouse, you will diagnose and repair forklift batteries to enable customers' success. This is a hands-on job troubleshooting batteries - don't have forklift experience, we will train!


Customer and On-Site Interaction:
  • Conduct repairs, preventative maintenance, and audit work according to company policies and procedures
  • Represent GNB in a neat and professional manner in accordance with GNB/Stryten standards
  • Convey all information to the proper contact at the customer's location to ensure customer satisfaction
  • Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing GNB/Stryten
  • Actively promote point-of-sale items and allied products and services
  • Prepare core/scrap batteries at customer site for shipment as necessary
  • Recognize and recommend safety and OSHA/EPA issues

  • Ensure work order, Warranty/PIR forms, and inventory control forms are filled out properly and submitted in a timely manner (within 24 hours)
  • Complete time sheets and call logs on a daily basis and submit weekly
  • Work closely with the Director and Service Coordinators to arrange service schedule, to convey issues, and submit all paperwork

Additional Responsibilities:
  • Handle customer issues and ensure timely and effective resolutions
  • Escalate issues as needed to appropriate manager(s)
  • Proper use of company funds and assets in the execution of the job
  • Help out where needed (Shop) or as directed by Management
  • Work closely with and assist other GNB Technicians and GNB Sales staff
  • Participate in customer and internal meetings and training as needed
  • Occasional Overnight travel may be required
  • Additional responsibilities as required


Required Skills:

  • Minimum High school diploma or equivalent
  • Possess Commercial Drivers License with clean drivers abstract
  • Ability to regularly lift a minimum 50 lbs. and use lifting equipment for up to 150 lbs. on a regular basis
  • Excellent working knowledge of the MS Office Software, especially Outlook/E-mail, and Excel
  • Acquire through training, an in depth knowledge of batteries and chargers to be able to diagnose maintain, and repair batteries and chargers
  • Ability to operate forklift truck, reach truck, and walkie pallet truck on a regular basis
  • Operate company vehicles in a safe, courteous manner, in all traffic
  • Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer's specifications
  • Be familiar with Transportation of Dangerous Goods (TDG), take company provides course, and maintain certificate

About Statement

Stryten Manufacturing,, is a leading provider of stored electrical-energy solutions for the Transportation and Industrial markets. Headquartered in Alpharetta, Georgia, the company operates transportation plants in Salina, Kansas, Manchester, Iowa and industrial facilities in Ft. Smith, Arkansas, Kansas City, Kansas and Charlottesville, Virginia. Its manufacturing plants are located Kansas City, Missouri, and Lampeter, Pennsylvania. These locations produce a comprehensive portfolio of battery and energy storage systems and specialty applications for the Transportation, Network Power and Motive Power markets. Also served are industries such as agricultural, automotive, heavy-duty truck, marine, materials handling, military, mining, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others.


Stryten Manufacturing is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.