Job Description
Position Purpose: Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results. May function as shift lead.
Answer incoming telephone calls and triage behavioral health need
Document calls and actions using standard computer software application
Provide resource and education to non-licensed behavioral health staff
Schedule and make follow up calls to provide care facilitation
Promote recovery concepts and inspire hope
Work with other internal and external agency personnel to meet callers' needs
Provide professional assessments, interventions within scope of relevant licensure
Provide information and behavioral health education to callers
Education/Experience: Bachelor's degree or equivalent experience. Master's degree preferred. 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening. Experience in telephonic counseling and/or managed care setting preferred.
License/Certification: Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker; Registered Nurse - License must be current, active and issued by the state of Arizona.
Must either have or be able to successfully obtain a fingerprint clearance card issued by the State of Arizona Department of Public Safety.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Education/Experience: Bachelor's degree or equivalent experience. Master's degree preferred. 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening. Experience in telephonic counseling and/or managed care setting preferred.
License/Certification: Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker; Registered Nurse - License must be current, active and issued by the state of Arizona.
Must either have or be able to successfully obtain a fingerprint clearance card issued by the State of Arizona Department of Public Safety.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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About Centene Corporation
Disability Solutions' Member Company
Transforming the health of the community, one person at a time.
Since its founding as a single local healthcare plan in 1984, Centene's heart and soul has been linked to the health of the communities we serve. From that day until now, Centene has worked tirelessly to fulfill needs in healthcare and help more individuals.
As we go about our work today, this long-held commitment to the lives of children, families, seniors, people with disabilities and many more is encapsulated in our purpose: Transforming the health of the community, one person at a time.