Sr Customer Support Spc.- IT

  • Honeywell
  • Charlotte, NC, USA
  • May 26, 2023
Information Technology

Job Description

Join Honeywell's One IT team that offers IT support to Honeywell end users across the globe. You will oversee and deliver effective technical customer support to a growing user base, while delivering solutions and managing multiple projects and issues simultaneously in a fast paced environment and enable users to make informed decisions in a connected way. You will participate in prioritization, enhancements, break fix activities and stability analysis. You will guide support staff, be the point of escalation for complex issues, perform root cause analysis, track and enable resolution and permanent fixes of issues to ensure the highest levels of customer satisfaction and premier customer experience.

Key Responsibilities

  • End to end specialized IT support
  • Vendor management
  • IT asset purchase, set up and decommissioning
  • Documentation and reporting
  • Create IT user guides, training
  • Test and develop issue fixes
  • Participate in audits
  • Proactive issue identification
  • Troubleshooting and root cause analysis
  • Maintain equipment stock


  • Experience with SharePoint and Microsoft Suite


  • Client service experience
  • Experience in continuous improvement and risk assessment
  • Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
  • Excellent customer focus
  • Conveys information with clarity, ensuring messages are understood across diverse, global teams
  • Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
  • Programming knowledge is a plus

Additional Information

  • JOB ID: HRD198945
  • Category: Information Technology
  • Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
  • Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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