Office Manager
The Office Manager is responsible for planning, organizing, developing, and directing the operations of the Patient Registration, Cashier, Medical Records, Coding, Switchboard, and Transcription areas. This person works with the clinic administrator and other department heads to ensure patient registration coverage and other issues and consults with outlying clinics regarding operations of related clinics and serves as the backup person for the privacy officer.
Specific duties include:
- Working in harmony with the clinic staff, patients, and visitors by exhibiting a positive attitude and a commitment to MCHC's mission, vision, and values.
- Understanding organizational goals, and performing job duties in a manner consistent with these goals.
- Monitoring all functions of the departments responsible for.
- Assigning and re-directing responsibilities within the department as necessary.
- Assisting patients with complaints or getting help as needed.
- Working with the clinic administrator to ensure coverage for all departments and providing coverage for the clinic administrator in his/her absence.
- Assisting in planning, organizing, and implementation of appropriate resources to support the corporation's needs. Including recommending sufficient staff to meet the needs of the organization.
- Gathering statistical data and reporting results as necessary to various departments, committee, medical staff, and administration.
- Participating in organizational committee meetings as needed.
- Working with auditors upon arrival to clinic and ensuring that information needed is available.
- Monitoring minutes of typed transcription for reporting and incentive pay for the transcriptionists.
- Working with other departments to improve patient continuity of care (e.g. radiology report turnaround time). Helping provide coverage in the departments when necessary.
- Ordering office supplies for the departments as needed.
- Conducting HIPPA training sessions and investigating privacy complaints as they are made by patients and/or employees.
- Performing other job duties as assigned.
- Participating in departmental and organization-wide Performance Improvement activities.
- Participating in all staff educational and in-service training programs.
- Assisting in the orientation, training, and instruction of new employees.
- Following at all times established organizational safety/security-related policies and procedures, and Federal OSHA guidelines.
- Demonstrating acceptable professional conduct, interpersonal and communications skills with patients, peers, and other healthcare professionals.
- Maintaining professional appearance and following established dress code.
- Maintaining patient and staff confidentiality.
- Demonstrating reliability and dependability in meeting work schedules, the fulfillment of responsibilities and commitments, in daily attendance, punctuality, productivity, and efficiency.
- Maintaining awareness of new information applicable to the position's duties and responsibilities (e.g. policies, meeting minutes, procedures, memoranda, protocols, traveling to meeting and seminars, etc.).
This position requires a two year degree in health information or business related discipline. Preferred five years healthcare experience in medical records and/or patient registration setting. Must exhibit flexibility and interpersonal skills. Required working knowledge of terminals and personal computers with Microsoft applications.
Position Supervised By: Chief Operating Officer.
Personnel supervised by this position: Supervision is given to patient registration, cashier, switchboard, coding, medical records, and transcriptional departmental staff.
