Position Title: Dynamics CRM Administrator
Department: Marketing
Employment Type Full Time
Location: Philadelphia (remote)
Workplace Type: Fully remote
Dynamics CRM AdministratorASC Engineered Solutions is seeking a
Dynamics 365 CRM Administrator to support, configure, and continuously improve our CRM environment. This role will be responsible for day-to-day CRM administration, user support, data quality, training enablement, vendor coordination, and delivery of small to medium CRM enhancements. The ideal candidate is hands-on in Dynamics 365 Sales, understands CRM process design, and can work directly with sales, IT, and external partners to improve system usability and adoption.
How You Will Help
- Configure and maintain Dynamics 365 Sales, including forms, fields, views, dashboards, business rules, calculated fields, and basic process automation.
- Support CRM data quality through duplicate detection, record merging, field cleanup, ownership correction, bulk updates, and hygiene reporting.
- Assist with account, contact, opportunity, quote, lead, activity, and project-related CRM processes.
- Support CRM training by preparing walkthroughs, process documentation, and training materials including within our digital adoption platform.
- Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support.
- Coordinate with internal IT and external CRM vendors to execute enhancements, resolve issues, and validate completed work.
- Perform testing for configuration changes, vendor deliverables, bug fixes, and new functionality before release.
- Maintain documentation for CRM processes, field definitions, configuration changes, and release notes.
- Help manage CRM backlog items, priorities, timelines, and follow-ups.
- Identify opportunities to simplify CRM workflows, improve user experience, and reduce manual work.
What You Will Bring
- 4+ years of CRM administration within Dynamics 365 Sales and Dataverse.
- Experience configuring CRM forms, fields, views, dashboards, business rules, calculated fields, and security settings.
- Strong understanding of CRM data structures, record ownership, duplicate management, and data cleanup.
- Experience with Power Automate, Power BI, Excel, Power Platform.
- Experience with ERP/customer master data, quoting, CPQ and data integrations.
- Microsoft Dynamics 365 or Power Platform certifications.
About ASC Engineered Solutions
Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.
The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers' success.
*ASC Engineered Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
*Equal employment opportunity, including veterans and individuals with disabilities.
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