One of our largest off-price retail clients, based in South Jersey, is looking to hire fully remote IT Technicians to join their Store Service team. This team is responsible for upgrading, managing, and supporting the technology/systems for store registers and payment terminals.
This role will assist is a short-term (will take at least the month of January) PC licensing upgrade, which will be across 2,000 PCs and 300 store locations. Will be communicating with store managers and a third-party technician at each of these locations, to guide them through the process and provide any needed assistance. The third-party technician will be onsite at the store with a thumb drive that contains the new imaging, then once imaging is completed, this role will be responsible for configuring and testing the register. Will need to do post-installation validation, to confirm all technology is operating efficiently, then update/document the status in deployment records.
In summary, the primary responsibilities will include;
- Remote Coordination: Communicate with Command Center leads and third-party technicians using phone, Cisco Jabber, and MS Teams.
- System Imaging and Configuration: Utilize tools such as VNC, remote management platforms, and phone support to install updated PC images on POS and Backoffice systems.
- Post-Installation Validation: Provide remote assistance to verify connectivity and ensure all applications are functioning as expected
- Troubleshooting: Diagnose and resolve deployment issues using remote access tools (e.g., RDP, TeamViewer).
- Documentation: Maintain accurate deployment records and update configuration guides. - User Support: Offer remote guidance and assistance to end-users during deployment
Compensation:
$17/hr to $19/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
