WeareseekingaSeniorProductExperienceArchitectto helpshapethe futureofAI-enabled content and experience ecosystems for enterprise clients.
Thisrolewillfocusondesigningscalablesystems,workflows,andplatformexperiencesthat support dynamic contentdelivery, personalization, operational efficiency,and adaptiveuser experiences across complex digital environments.
Theidealcandidateis asystems thinkerwhocanconnect customerexperience,contentstrategy, data, platform architecture, and UX design into cohesive solutions that balance user needs, business objectives, and technical feasibility.
YouwillcollaboratecloselywithmultidisciplinaryteamsacrossUX,contentstrategy,technology, analytics,operations,andplatform architecture todefineintelligent,scalableexperiencesforthe next generation of digital products and services.
AboutourUXTeam
Wedesignhowdigitalexperienceswork-foreveryone.
Our UX team brings the customer perspective into every stage of the design and development process.Wepartneracrossstrategy,creative,technology,analytics,andclientteams tocreate thoughtful, scalable experiences grounded in user needs and business goals.
Webelievegreat experiencedesigncomesfromcollaboration,curiosity,andcontinuousiteration. Through workshops, research, prototyping, testing, and critique, we work together to solve complex problems and create experiences that improve people's everyday interactions with brands and product
Aboutthe Role
Thisrole requiresastrongsystems thinkerwhocanindependentlytranslateresearch,business goals, and customer needs into scalable experience solutions and clearly documented requirements.
Theidealcandidateishighlycollaborative,confidentfacilitatingworkshopsandstakeholder conversations, and experienced working across cross-functional teams including strategy, creative, technology, analytics, and client leadership.
You will help define user flows, information architecture, interaction models, and component-basedexperienceswhileensuringsolutionsaregroundedinresearch,data,accessibility,and usability best practices.
Whiletheimmediatefocusofthisroleisenterpriseplatformandsystemsexperiencedesign,this individual will also contribute to broader UX initiatives across digital product, web, and brand experience engagements as the practice evolves.
ThispositionisbasedinBirmingham,MIwith occasionaltravelasneeded.
Yourday@ MRM
Designstartswithaconversation. Design starts with conversation.
AspartoftheUXteam,youwillcollaboratecloselywith strategists, designers,developers, clients, and partner agencies to shape digital experiences from concept through delivery.
Your day may include facilitating workshops, translating requirements into experience architecture, developing prototypes, presenting solutions to clients, contributing to design systems,andpartneringwithcross-functionalteamstosolvecomplexexperiencechallenges.
We value curiosity, initiative, clear communication, and thoughtful problem solving. Success in thisrolemeans buildingtrustwithclientsandteammates whiledeliveringhigh-qualityworkthat balances customer needs with business objectives.
Theidealcandidateiscomfortablenavigatingambiguity,solvingcomplexsystems-level problems, and collaborating across disciplines to shape scalable digital ecosystems.
Theyareequallycomfortablediscussinguserjourneys,contentstructures,operationalworkflows, platform capabilities, and adaptive experience models with both creative and technical stakeholders.
FocusAreas
Thisrolewillcontributetothedesignandevolutionofenterpriseexperienceecosystems including:
*AI-readycontentmanagementandorchestration
*Adaptiveandcomponent-basedexperiencesystems
*Contentmodeling,taxonomy,andmetadatastrategy
*Workflowandoperationalexperiencedesign
*Personalizationanddata-informedexperiencedelivery
*Platformandsystemsintegrationexperiences
*Designsystemsandscalableinteractionpatterns
*Cross-functionalgovernanceandchangeenablement
RequiredProfessionalDesignExpertise
*Abilitytodesignscalableexperienceecosystemsacrossplatforms,services,and operational workflows.
*Strongsystems-thinkingmindsetwiththeabilitytoconnectuserneeds,business processes, content structures, and technical constraints.
*Experienceworkingwithincomplexenterpriseenvironmentsandcross-functional operational models.
*Experiencetranslatingbusinessgoals,userneeds,andresearchinsightsintoscalable UX solutions and clearly documented requirements.
*Expertisecreatinguserflows,wireframes,prototypes,processflows,functional specifications, and component-based experience documentation.
*StrongunderstandingofCMS-drivenandcomponent-baseddesignecosystems.
*Abilitytoarchitectexperiencesacrossstandaloneandintegrateddigitalplatformsand applications.
*Experiencecollaboratingwithcross-functionalteamsincludingstrategy,creative, technology, analytics, and client stakeholders.
*Strongfacilitationandcommunicationskills,includingleadingworkshops,presenting work, and guiding stakeholder discussions.
*Abilitytojustifydesigndecisions throughresearch,testing,analytics,andUXbest practices.
*Experienceplanning,conducting,orsupportingqualitativeandquantitativeUXresearch activities.
*Strongorganizationalskillswiththeabilitytomanagemultipleprojectsandprioritiesina fast-paced agency environment.
*Provenabilitytomentorjuniorteammembersandcontributetoa collaborativeteam culture.
PreferredProfessionalDesignExpertise
*ExperiencedesigningaccessibleexperiencesalignedwithWCAGstandardsand inclusive design principles.
*Experiencecontributingtoormaintainingenterprisedesignsystems.
*Deepunderstandingofbrandstorytellingandmarketing-drivenexperience design.
*Familiaritywithpersonalization,audiencesegmentation,anddata-informedexperience design.
*Workingknowledgeof:
oFigma
oAdobeCreativeSuite
oCollaborationandprototypingtools
Education:
*5-8+yearsof experienceinUX,productdesign,orexperiencearchitecturewithina digital agency, consultancy, or enterprise environment.
PortfolioRequirement
*CandidatesshouldprovideaportfoliodemonstratingUXprocess,systemsthinking, interaction design, and problem-solving across digital experiences.
BonusExperience
*MastersEducationinHCIprogramorequivalentUXrelatedprogram
*ExpertiseindesigningforAdobeExperienceManager.
*HTMLandCSScodingskillsforprototyping.
*Expertisewithdesignguidelinesanddevelopmentonnativemobile platforms.
About MRM:
MRM creatively engineers total human experiences. Through purposeful, dynamic intersections between business leadership, strategy, creative, technology and data sciences, MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity- all to the service of helping businesses grow meaningful relationships with people. MRM has 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific.
At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We're committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement - it's in the act of living our daily lives.
MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
If you require accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:
a) Dedicated E-mail - [email protected]
b) US Mail - 360 W. Maple Birmingham, MI 48009
c) Dedicated Phone - 248-203-8000
