University of Michigan Health - - Responsibilities: Perform patient registration responsibilities, including insurance verification, pre-certification and obtaining necessary signatures and authorizations for billing and release of medical information.; Provide excellent customer service to patients and referring physician offices in person and on the phone Meet/Greet with smile, provide updated wait times, handle difficult situations that arise with the scheduling and registration process so that patients and referring physicians are satisfied with the outcome.; Able to perform all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data.; Provide education and training to physician offices and patient service specialists on scheduling/registration and insurance related issues regarding orders sent to the department.; Serve as safety point person for the infusion center building monitoring compliance with hand hygiene, temperature logs and any follow up needed from maintenance or biomed.
