Johnson & Johnson
Prague, Czechia
Supervising a team of Customer Service Representatives / Specialists Provide coaching to the supervised team (both operational and personal/career development related) Essential duties and responsibilities Run regular operational reports Provide the required operational approvals, system requirements Analyze the team performance and KPI results, propose improvement ideas to management, solve operational issues Ensure the team is following the processes / SOPs, related coaching & advisory Actively support the initiatives and goals as set by MedTech CS and direct Managers Close cooperation with stakeholders (Commercial, Marketing etc.) Involvement in audits Other Customer Service activities or project involvements as assigned by Manager Other features of the job: Meet all applicable quality and compliance requirements (i.e. HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet) On time reporting on...