Encore
Oxon Hill, MD, USA
Position Overview The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. Key Job Responsibilities Customer Contact • Acknowledge and interact with customers while maintaining a pleasant and professional image. • Build relationships with customers to establish trust and open communication. • Pro-actively identify potential issues and provides solutions to client's concerns. • Respond quickly to questions and requests and handle service problems politely and efficiently. • Attend Venue meetings as required. Billing • Communicate billing information to customers, resolve billing concerns and obtain signatures. • Convey and enter billing changes and communicate billing challenges to appropriate Encore team members. • Prepare...
