AbbVie Inc.
Austin, TX, USA
The Warranty Specialist is responsible for understanding the various Body Contorting & Diamond Glow Products. This position requires extreme attention to detail for data collection and must follow strict internal processes (SOPs). Must have exceptional written and verbal communication skills and be extremely organized. Will be required to manage multiple projects simultaneously while maintaining high customer service standards. Should have experience utilizing various operating systems, software, and basic troubleshooting skills via phone, email, and virtually. Review and draw conclusions from various system testing and documenting data to maintain accurate records of system functionality. Clearly and efficiently communicate directly with customers and work closely with internal teams. When necessary, escalate problems to the appropriately experienced technician. Facilitate and handle all aspects of the warranty and renewals process. • Schedule appointments with the customer to...