AbbVie Inc.
North Chicago, IL, USA
Purpose: The Associate Service Consultant is accountable to improve the business/end user experience with a forward-looking mindset and spirit of continuous improvement. This includes: Delivering business value by maximizing financial investment and the sustainability of the application Managing through the Managed Service Providers to quality outcomes Ensuring alignment with cross functional teams and external parties Responsibilities: Offer oversight for critical production services including Incident, Problem, Service Transition and Disaster Recovery and seek assistance for other critical services such as: Audit, Validation and Compliance Serves as primary AbbVie contact point and first level of escalation for Incidents and Problems including activities that require multiple teams to solution Evaluates the Service Providers reported trends and the process improvement recommendations to help identify areas where preventative maintenance might...