60918 call center representative jobs found

You could be the one who changes everything for our 26 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application process from both new and existing members and strives to meet daily production metrics designed to achieve higher membership retention. Respond to customer's calls within designated time frames and perform troubleshooting procedures to determine the nature of the inquiry or issue to the satisfaction of the customer; clarify the customer's inquiry; determine the cause of the problem; select and explain the best solution to solve the concern and expedite correction or adjustment as needed;...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  Respond to customer's calls within designated time frames and perform troubleshooting procedures to determine the nature of the inquiry or issue to the satisfaction of the customer; clarify the customer's inquiry; determine the cause of the problem; select and explain the best solution to solve the concern and expedite correction or adjustment as needed; follow up with customers to ensure resolution. Follow organization standards to maintain excellent quality service. Complete all necessary paperwork and documentation; provide education to the caller for more effective troubleshooting in the future. Input and edit information or data to document inquiries and correspondence. Develop and utilize a filing and retrieval...

Job Summary JOB SNAPSHOT Job Title: Dispatcher Location: Woodland Hills, CA Environment: Regional Command Center Hourly Pay Rate: $18.00/hr General Job Functions: Under direct supervision of the Regional Command Center Manager, Dispatchers are responsible for scheduling officers as appropriate using web-based applications and software, coordinating response to alarms and to monitor cameras and other systems during their assigned shift. Shift & Hours: Friday - Tuesday 2:00PM to 10:30PM Included Benefits/Perks: Medical, Dental, Vision, 401k, Paid time off, no uniform deposits/maintenance fees Who is GardaWorld? GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer....

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks. • Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately • Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership • Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process • Track and report provider selection errors demonstrated by call center representatives • Retrieve and process all incoming returned mail and...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times • Research and identify any...

Job Description: Line of Business Role Description The Technical Support Representatives will be responsible for assisting clients with technical support of merchant processing hardware/software, troubleshooting inquiries, and problem resolution via various contacts methods: telephone, email, chat, or fax. Success in the role will require the ability to rapidly diagnose customer issues, problem solve with urgency, and know when to escalate to a more senior team member in order to ensure efficient resolution whilst delivering a great overall support experience. Key Responsibilities: • Provide clients with a personalized rewarding experience that starts with answering Merchant clients' questions as well as understanding each client's unique needs • Work with clients to solve various types technology problems, including: Wi-Fi/network connectivity; hardware and software issues; credit card terminal processing and Point of Sale (POS) integration; Bluetooth devices and...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times Foundation Care: Ensure...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  Position Purpose: Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner • Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters • Provide assistance to members and/or providers regarding website registration and navigation • Educate members and/or providers on health plan initiatives Provide first call resolution working with appropriate internal/external resources, and ensure closure of all inquiries • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application  • Process written customer...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times Foundation Care: Ensure...

Job Description: At Bank of America, we're creating real, meaningful relationships with individuals and businesses across the country. Each day, we connect with 67 million clients through a growing specialist workforce and our world-class digital platform. With each relationship and connection, we are looking to provide care and guidance for our clients when they need us most - whether they are just starting out, buying a home, building a family or planning for retirement. If you are interested in growing a long term career and passionate about developing strong relationships with clients, then theFinancial Services Representative Iis the ideal role for you. The Financial Services Representative I is a foundational role designed to prepare you for your long term career growth with Bank of America and Merrill. Preparation for the role starts with best in class training from our award-winning Academy; along with hands on practice and personalized coaching to develop the...

Job Description: The Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions. Transaction processing includes employing a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company. Required Skills: Professional Demeanor: Demonstrating patience, composure and client service attitude Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's request Problem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problems Initiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times Foundation Care: Ensure...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times Foundation Care: Ensure...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times Foundation Care: Ensure...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  Position Purpose: Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner. Using current reference materials, answer inquiries from members and/or providers regarding claims, eligibility, covered benefits, authorizations and pharmacy related matters Provide assistance to members and/or providers regarding website registration and navigation  Educate members and/or providers on health plan initiatives during telephone conversations Provide first call resolution; working with appropriate internal/external resources, completing necessary follow-up, and ensuring closure of the inquiry Document all activities for quality and metrics reporting through the Customer Relationship...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times • Research and identify any...

This is a work from home position, however to be considered for this role you MUST live within a commutable distance of Phoenix, AZ. Unlock Your Potential Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you'll ensure our customers are successful along the way, and we'll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20/hour base plus a 10% language differential for total compensation of $22/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match. What you'll do as a Customer Service Representative? You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer...

This is a work from home position, however to be considered for this role you MUST live within a commutable distance of Phoenix, AZ. Unlock Your Potential Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you'll ensure our customers are successful along the way, and we'll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20/hour base plus a 10% language differential for total compensation of $22/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match. What you'll do as a Customer Service Representative? You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  Position Purpose: Serve as a liaison between Customer Service Representatives CSRs), management and other various departments. Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner. Investigate and resolve complex claims matters in coordination with health plan and/or corporate departments Coordinate the day-to-day work functions, acting as a “go to” person and investigating and resolving complex issues Initiate change requests to resolve system configuration questions impacting claims processing; review and test results Conduct appropriate auditing processes Reference current materials to answer escalated and complex inquiries from members and providers regarding claims,...

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources • Provide assistance to members and/or providers regarding website registration and navigation • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application • Process written customer correspondence and provide the appropriate level of timely follow up • May coordinate member transportation and make referrals to other departments as appropriate • Maintain performance and quality standards based on established call center metrics including turn-around times Foundation Care: Ensure...