Bethel Farms
Arcadia, FL, USA
Job Title: Customer Experience Representative Bethel Farms is seeking a Customer Experience Representative to join our team in Arcadia, Florida. The ideal candidate will be responsible for ensuring a positive experience for prospective and current customers. They will be responsible for fielding customer inquiries and following up with a customer once an order has been completed. Responsibilities:
• Field and service all direct customer inquiries and requirements, working in conjunction with the Customer Experience Manager and Vice President of Sales & Marketing to increase sales of products to customers in accordance with agreed strategies and business plans.
• Respond to daily telephone and email inquiries from customers regarding requirements that include product information, pricing, services, and delivery information.
• Provide excellent customer service by addressing customer concerns, demonstrating empathy, and resolving issues in a timely and effective manner.
•...