Arrow Electronics
Bengaluru, Karnataka, India
Position: Customer Experience Specialist Job Description: What You will Be Doing Responsible for supporting strategic customer accounts by managing program operations across global regions. This role serves as a key point of contact for customers, ensuring consistent communication, performance tracking, and successful delivery of program goals. The position plays a vital role in aligning customer expectations with internal operations, driving efficiency, and enhancing overall satisfaction. Key Responsibilities: Serve as the primary contact for strategic customer accounts across global regions. Collaborate with cross-functional and regional teams to coordinate program activities, timelines, and deliverables. Track, monitor, and analyse program metrics and performance indicators; ensure data accuracy and timely reporting. Support issue resolution and escalate risks or customer concerns appropriately. Participate in customer review meetings, internal status...