48235 customer service analyst jobs found

Description SALARY $60,000 - $70,000 POSITION SUMMARY Under general supervision conducts research and analyses using system data and various metrics to evaluate and monitor quality of service. Qualifications PRIMARY RESPONSIBILITIES % time 1 30% Develops reports utilizing various systems and applications. Analyzes data and summarizes findings. Creates templates, spreadsheets, charts, and graphs for presentation to management and various departments. 2 20% Provides accurate and up-to-date information to Call Center management regarding service trends and departmental performance. 3 10% Conducts analyses and generates reports using statistical data and metrics to evaluate and monitor quality of service. 4 10% Monitors and recommends ongoing process improvements, enhancements, and technology upgrades. 5 10% Attends meetings, training, and coordinates special projects for the department as required. 6 5% Collaborates with internal departments to...

Job Title Customer Services Analyst Job Description Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you? Flex work. Yes, you read that right! None of that "5 days a week in the office" thing for us. • Work from home 2 days per week 3 days at the office! We will supply you with the equipment you need to work from your home office. We aim for the best work-life balance. You will be the voice and face of Sage when our customers need phone support for assistance needed on Sage accounting, construction, and real estate software products. You will enable our customers to get back to their business by helping them with questions or issues regarding Sage's products or services. This position focuses on phone support for Sage accounting, construction, and real estate software...

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Job TitleCustomer Technical Services Analyst IProvide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to...

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents across Indiana, Ohio, Kentucky and Tennessee for over a century. Our purpose is to secure the future of rural communities and agriculture - one home, one farm and one business at a time. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 10 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do. SCHEDULE: Full Time TRAVEL REQUIRED: 0% - 25% About Our Opportunity Our Cash Management Analyst, on an individual rotation basis or part of a team effort, provides cash management support to retail offices, customers and AgriBank. This position is expected to resolve a wide variety of accounting, accounting system, and treasury management issues....

Purpose The Junior Treasury Analyst is a member of the Treasury Support team, which has responsibility for supporting the cash management and banking operations in the North American Region, with global responsibilities for HQ activities. This position has primary responsibilities for bank documentation management and Treasury payments. Responsibilities: Maintain wire templates both within SAP and Global bank portals. Exercise sound judgement and discretion in making routine decisions in ensuring manual payments are handled accurately and in compliance with Corporate Policies. Actively participate in resolving payment issues within a timely manner. Monitor Treasury Global banks daily ACH Direct Debit and positive pay exceptions. Assist with E-banking user access, entitlements, and limits (global banks directly and oversight of local regional banks) and Bank account signers (NAM directly and oversight globally) recertification process. Communicate clearly with internal...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle...

Job Description As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic...

Job Description As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic...

Job Description As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Responsibilities As a Solution Analyst, you will be responsible for supporting Oracle Cerner 's internal and external clients by providing outstanding customer service and basic technical support. You will be responsible for serving as the first line to investigate and resolve client problems received through phone, ticket or other electronic means, triaging and escalating issues by using applicable monitoring and troubleshooting tools, and performing routine, preapproved changes to client domains. You will also be responsible for troubleshooting investigations, reviewing front-end applications by gathering information, using...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. Job Summary As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically. Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview Our Internship Development program is designed to provide Interns with real-world experience in the banking and financial services industry. An internship with Fulton Bank provides opportunity to build essential skills and explore a career path that matches your interests, while gaining valuable insights into the working life at Fulton. In addition, Interns have the opportunity to build their professional network, grow through professional development opportunities, give back...