Johnson & Johnson
Warsaw, Poland
Providing high-quality customer service. Comprehensive service for external and internal customers, in accordance with applicable standards and procedures. Order processing and delivery monitoring accordingly with cut-offs. Providing feedback to all inquiries coming from external and internal customers, handling complaints and returns. Cooperation with other departments in the company. Essential duties Entering and processing orders from internal and external customers accordingly with standards and SOPs Providing high-quality services and support in everyday customer service activities (all processes O2I) Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction Providing feedback in response to customer inquiries Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer's notifications Issuing sales invoices, correction invoices,...