Johnson & Johnson
Zagreb County, Croatia
Overall purpose of job Customer Service Representative is responsible for timely and accurate data input and reporting, as well as performs in compliance with state and company regulations, policies, procedures and standards. MAJOR DUTIES AND RESPONSIBILITIES: Inputs standard and complex orders received from internal and external customers. Taking and entering customer's booking & replenishment orders professional and timely. Responds to different customer queries. Investigates and resolves customer problems. Handles correspondence relating to a variety of subjects such as requests, claims for lost or damaged goods, incorrect billing and unsatisfactory services rendered, replies to various inquiries. Handles and reports complaints. Determines which complex issues need to be escalated. Provides updates to customers on order status and/or problem resolutions. Solicits feedback regarding customer satisfaction. Collects and...