116696 customer success manager jobs found

Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. Smartsheet is looking for a Sr. Customer Success Manager to manage a set of commercial accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. You will report to a Manager of Customer Success - Commercial Accounts and may work remotely. Due to the collaborative nature of this role with...

Location: Remote, USA About The Role: The Customer Success Manager will support efforts with non-traditional and often for-profit accounts across all of Wiley's courseware offerings (Alta, WileyPLUS, and zyBooks), collaborating closely with the Account Managers and Account Executives. Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. Due to the unique nature of working with a high volume of smaller-sized accounts, the Customer Success Manager will require a strong level of organization and attention to detail as well as clear and responsive communication. This position will have a high degree of interaction an d collaboration as well as various teams across Wiley's broader organization, requiring a team-oriented...

Clari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here...are you ready to achieve remarkable with us? About the Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About the Role Clari is seeking a...

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our...

Description CUSTOMER SUCCESS MANAGER - PUBLIC SECTOR (State & Local) Location: Remote, USA Employment Type: Full-Time Compensation: $100,000 - $120,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K ABOUT THE JOB "Every customer must be a reference, one success at a time" This is our mission statement and drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them "lifelong OneStream customers." Sales is responsible for acquiring new customers and Customer Success partners with Sales to nurture and grow those customers into "lifelong OneStream customers." The Customer Success...

The data.world team is looking for a strategic, results-driven Customer Success Manager (CSM) to engage, retain, and enable our customers. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of customers. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success. You'll be working with a wide range of customer personas. The ideal candidate will be as passionate about data.world as they are about providing an exceptional experience for every customer. You will play a critical role in helping data.world achieve its mission. This person will report to the Senior Manager, Customer Success , and work closely with team members across sales, implementation, product, support, and other areas. At data.world, you will: Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value and adoption of our products and services, ensuring retention. Work with...

Description CUSTOMER SUCCESS MANAGER - PUBLIC SECTOR (State & Local) Location: Remote, USA Employment Type: Full-Time Compensation: $100,000 - $120,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K ABOUT THE JOB "Every customer must be a reference, one success at a time" This is our mission statement and drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them "lifelong OneStream customers." Sales is responsible for acquiring new customers and Customer Success partners with Sales to nurture and grow those customers into "lifelong OneStream customers." The Customer Success...

Job Description: A Senior Customer Success Manager (CSM) works to engage, retain, and enable our customers to fully apply our platform to achieve their desired business outcomes. A successful CSM builds memorable client relationships and shows ability to achieve trusted adviser status in the customers' minds. They work closely with account executives to drive renewals and expansion opportunities to achieve outstanding gross and net retention targets. Who you're committed to being: You are dedicated to deeply engaging with our customers, ensuring they derive maximum value from our platform to meet their business objectives. You build and champion long-lasting relationships, establishing yourself as a trusted adviser who understands and anticipates customer needs. Your are committed to delivering an outstanding customer experience and achieving business outcomes, which drives your success! What you'll do: Drive forward Pluralsight's Client Engagement Model...

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. Job overview We are growing fast, and we're looking for a Mid-Market Customer Success Manager to help us onboard, implement, and manage new and existing customers with an employee population of 3-10k. The Customer Success Manager will own the relationships between Omada and a segment of our client partners. This includes project managing implementation, and taking responsibility for up-sell opportunities and renewals. The CSM has visibility into the entire company, and works closely with our Sales, Data, Marketing, IT, Operations, and Product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities. We're a very collaborative and hands-on team! As the primary point of contact and face of Omada to our clients, you will have the following key goals and responsibilities: Foster and manage strong,...

Overview: The Customer Success Manager will be responsible to ensure customers achieve their desired outcomes while using ComplexCare Solution's products and services. As a member of the Customer Success Management team (CSM), the Customer Success Manager will partner with clients to drive adoption and outcomes leading to renewals, expansion and advocacy across your assigned portfolio. Duties and Responsibilities: Flawlessly execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer; Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer's goals and effectively communicating the value delivered from ComplexCare Solution's products and services; Execute adoption plans to increase utilization and engagement...

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our...

Clari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here...are you ready to achieve remarkable with us? About the Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About the Role Clari is seeking a...

Description CUSTOMER SUCCESS MANAGER - PUBLIC SECTOR (State & Local) Location: Remote, USA Employment Type: Full-Time Compensation: $100,000 - $120,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K ABOUT THE JOB "Every customer must be a reference, one success at a time" This is our mission statement and drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them "lifelong OneStream customers." Sales is responsible for acquiring new customers and Customer Success partners with Sales to nurture and grow those customers into "lifelong OneStream customers." The Customer Success...

The data.world team is looking for a strategic, results-driven Customer Success Manager (CSM) to engage, retain, and enable our customers. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of customers. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success. You'll be working with a wide range of customer personas. The ideal candidate will be as passionate about data.world as they are about providing an exceptional experience for every customer. You will play a critical role in helping data.world achieve its mission. This person will report to the Senior Manager, Customer Success , and work closely with team members across sales, implementation, product, support, and other areas. At data.world, you will: Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value and adoption of our products and services, ensuring retention. Work with...

Description CUSTOMER SUCCESS MANAGER - PUBLIC SECTOR (State & Local) Location: Remote, USA Employment Type: Full-Time Compensation: $100,000 - $120,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K ABOUT THE JOB "Every customer must be a reference, one success at a time" This is our mission statement and drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them "lifelong OneStream customers." Sales is responsible for acquiring new customers and Customer Success partners with Sales to nurture and grow those customers into "lifelong OneStream customers." The Customer Success...