EF Education First
Denver, CO, USA
Location: Cambridge, MA The Customer Support Representative role gives insight into every aspect of our organization, setting up the right candidate for future growth opportunities within Cultural Care and greater EF. You will use your superior communication skills and timely responsiveness in this highly visible position within our company. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our host families, au pairs, contractors and colleagues . Based in the Boston office with hybrid flexibility. Our hybrid work model with up to two days of work-from-home per week. Your responsibilities include: Effectively & kindly answer questions and resolve customer needs over the phone and email Identify and implement opportunities to enhance customer experience Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires Prioritize customer needs and set realistic expectations...