Xylem
Boise, ID, USA
Description Essential Duties/Principal Responsibilities: Manage inbound phone calls, online inquires and customer walk-ins. Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail. Answer routine product questions and direct questions to appropriate service or sales personnel when necessary. Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms. When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance. Complete off-rental process in RentalResults. Schedule product pick-up and prepare paperwork for customer sign off. Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair. Ensure purchase orders are properly entered into...