CSI Pharmacy
OH, USA
COMPENSATION: $18.00 - $21.00. Based on experience. Summary The Patient Care Coordinator provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients’ suggestions, and complaints. Essential Duties and Responsibilities include the following. Other duties may be assigned as necessary. Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact. Provides timely response to patients’ inquiries by telephone and/or email, consistent with service and quality standards. Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries. Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the...