Manatt, Phelps & Phillips, LLP
Washington, DC, USA
Manatt, Phelps and Phillips, LLP is one of the nation's premier law and consulting firms, known for its quality and extraordinary commitment to clients and integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do.
Job Summary
As an application support analyst (ASA), you will assist users who have issues with any of our suite of applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically.
Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support...