Peloton Interactive Inc
Plano, TX, USA
ABOUT THE ROLE Peloton is searching for an enthusiastic and organized Commercial Support Associate who will deliver an exceptional experience to Peloton's commercial customers. This position works closely with owners, operators, and staff of hotels, corporate wellness facilities, multi-tenant office developments, and other vertical customers to solve inbound requests about Peloton products and services, forward requests to othe internal departments, and dispatch and resolve onsite repair requests. YOUR DAILY IMPACT AT PELOTON Provide reactive support to commercial customers that require general assistance and product repairs following product purchases Coordinate delivery, repairs, troubleshooting, and general support across all lines of business with customers and third parties to drive desired outcomes Update and maintain records of commercial customer details for measuring individual and team performance, ensuring full resolution and follow up, and...