FIS
Mexico City, CDMX, Mexico
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 5 - 10%GENERAL DUTIES & RESPONSIBILITIES
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
EDUCATION REQUIREMENTS
GENERAL KNOWLEDGE, SKILLS & ABILITIES
FIS JOB LEVEL DESCRIPTION
Expert level role individual contributor role. Highly experienced professional with broad experience and unique knowledge. Able to act independently to resolve highly complex problems. Is regarded as a leader and expert in their field. May coordinate and guide the work of others. Barriers to entry, senior management review required....