AIT Arctic Information Technology, Inc
Newark, NJ, USA
Overview
JOB SUMMARY: As an ArcticAscend Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 (D365) Finance and Operations (FO) and Supply Chain Management (SCM), for a portfolio of managed business application Clients. The ArcticAscend Solution Architect owns the technical and functional solution (enhancements) being implemented and maintained and provides escalated services as needed for the overall solutions being managed. This role works closely with the National Service Delivery Manager (NSDM) to ensure Arctic IT is meeting all contractual obligations, assists with strategic planning, and is a key role in maintaining strong Client relationships.
This role will provide coaching in how best to deliver exceptional customer service and services to our Clients to ensure long term relationships with high Client satisfaction. In addition, this role will contribute to utilize, and...