Customer Service Representative

Location: Texas City, TX
Employment Type: Full-Time

Position Summary

The Customer Service Representative (CSR) serves as the primary point of contact for customers, delivering accurate information, timely support, and professional service. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Provide courteous and professional assistance to customers in person and by phone
Process orders, payments, and account updates accurately
Respond to customer inquiries regarding products, services, and pricing
Resolve customer concerns promptly and escalate issues when appropriate
Maintain accurate records and documentation
Collaborate with internal departments to ensure efficient service delivery
Perform general administrative and clerical duties as assigned

Qualifications

High school diploma or equivalent required
Prior customer service experience preferred
Strong verbal and written communication skills
Proficiency with basic computer systems and data entry
Excellent organizational and problem-solving abilities
Professional demeanor and team-oriented approach

Schedule

MondayFriday
8:00 AM 5:00 PM
Overtime may be required based on business needs

Compensation & Benefits

Competitive compensation
Comprehensive benefits package (medical, dental, vision)
Paid time off and company holidays
401(k) with company match
Career development opportunities

Required qualifications:

Legally authorized to work in the United States

Preferred qualifications:

17 years or older

CMC Construction Services

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Customer Service Representative