Descriptive Summary

Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals as well as support and help the Store Manager in their effort to consistently provide an environment where We pledge to be Ace Helpful. Helping you (our customer) is the most important thing WE have to do today. Assistant Managers help set the tone for the whole store, they must consistently do more than is required and frequently more than is expected. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Assistant Managers must demonstrate knowledge of the stores purpose and goals and have the skills to help associates achieve those goals. An enthusiastic, positive and supportive attitude is essential.

Major Responsibilities:

The major responsibilities for this position include but are not limited to the following:

Have a complete working knowledge of and willingness to use: cash register/point of sale (POS), Epicor, inventory audits and outs, forklift, paint mixer, paint computer, key machine, and ability to re-fill propane.
Maintain a floor presence and a willingness to do whatever needs to be done to maintain and improve our store. (e.g. significant knowledge of all departments, willingness to help department managers put an order away, sweep the floor, bring down overstock, keep isles clear, etc.)
Responsible for customer satisfaction.
Responsible for store safety/security, financial, customer, and employee safety.
Assist with training and developing retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments.
Supervision of all staff within their team, including but not limited to daily operations, support Store Manager with employee discipline, conflicts, call-outs, and training.
Coordinate the supervision of retail staff within their team to ensure sales performance goals are met and procedures are followed accurately.
Maintain high level of housekeeping in their team and throughout the store, both inside and out. This includes maintaining clean and organized shelves and ensuring proper levels and labeling of merchandise.
Provide support to Store Manager in merchandising of store, to ensure standards are met with regards to pricing, promotions, end caps, floor displays, and visual presentations.
Work with Store Manager to review retail inventory and overstock in order to reduce shrinkage, maintain appropriate stock levels, and ensure inventory reporting accuracy.
Enforce shipping, receiving and transferring procedures to ensure inventory flow.
Enforce safety policies and procedures; is a safety role model.
Conscious of shoplifting activity.
Regular and timely attendance is an essential function of every position.

Minimum Requirements:

The minimum requirements for this position include:

Ability to report to all scheduled shifts on time and ready to work each workday.
Willingness to learn.
Positive attitude and ability to work well with team.
Basic math skills for register.
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
Ability to communicate orally and in writing.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

While performing this job, the employee is regularly required to have full range of mobility in upper and lower body; be able to reach overhead, be able to work in various positions, including stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time; be able to lift, pull or push materials and equipment to complete assigned job task, and be able to frequently lift 40 pounds of weight throughout the assigned workday.
Ability to stand and walk for extended periods of time.
Ability to ascend and descend ladder.
Ability to stoop, kneel, crouch or crawl.
Ability to lift 50-60 pounds

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, physical requirements and working conditions may change as needed.

Required qualifications:

Legally authorized to work in the United States
18 years or older

Preferred qualifications:

Reliable transportation to and from work
Management skills: supervising employees
Comfortable handling customer complaints

Hahn Ace Hardware

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Assistant Manager