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Job Function: Technology Product & Platform Management
Job Sub Function: Software Engineering - Content & Digital Asset Management
Job Category:Scientific/Technology
All Job Posting Locations:Paranaque, National Capital Region (Manila), Philippines
Job Description:The Content Management SME is responsible for developing, reviewing, editing and maintaining content across all Global Services functions. This role will be responsible for ensuring that all content is current, accurate and developed in accordance with the Content Strategy Playbook & Style Guide. The Content Management SME will work closely with Content Strategy Managers to develop content across all functions. The overall objective of this role is to ensure that content is developed in a standard way ensuring that information is findable, actionable, consistent and channel agnostic.
Duties and responsibilities:
- Create, publish and update content across all content segments including portal content, process documentation, policies and contact center guides, across all relevant platforms, adhering to specifications in the Content Strategy Playbook and Style Guide
- Work with preferred vendors as required to obtain translations required for local audiences
- Manage promoted search lists, keywords and other metadata to increase the findability of content
- Manage storage of content in functional systems, where appropriate, including SharePoint, TruVault and functional portals
- Track and monitor version history, document control and compliance, including adherence to data privacy procedures
- Partner with the Content Strategy Managers and content owners to develop new content following the defined review and approval processes
- Manage migration of content from functional portals and SharePoint sites to ServiceNow
- Track ownership of all documents maintained by the Content Strategy Team to drive accountability, accuracy and continuity
Qualifications:
- graduate of a Bachelor's Degree
- 4+ years progressive content development experience
- Experience with knowledge management, content management, and document management tools is required
- Digital content creation and editing experience
- Experience creating and editing process documentation
- Strong oral and written English communications skills
- Effective partnership and relationship building skills with key stakeholders
- Uncompromising commitment to client and customer satisfaction
- Excellent written and oral communication skills
- Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
- Relationship management and collaboration skills
- Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment
Required Skills: Preferred Skills:Analytical Reasoning, Communication, Content Management, Critical Thinking, Digital Asset Management (DAM), Digital Assets, Digital Governance, Digitizing, Document Management, Human-Computer Interaction (HCI), Process Optimization, Process Oriented, Product Development, Project Management, Software Development Management, Technologically Savvy
