At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.Job SummarySupport and facilitate the safety claim process for Post Sales Surveillance (PSS), including case creation, gathering information from dealers and customers, and communicating case resolutions. Act as a Polaris ambassador to customers and support the investigation teams with data collection during active investigations. Additionally, provide support to other Polaris departments (Owner Connections, Tech Service, etc.) that interact with dealers and customers as needed. This role is also expected to support continuous improvements efforts in relation to the safety claim process.
Responsibilities- Communicate with dealers & customers to gather information related to potential safety concerns.
- Work closely with PSS team members to track parts and/or vehicles to ensure safety related claims are being processed accurately and in a timely matter.
- Support investigation initiation when incidents are identified.
- Effectively communicate with investigation teams to coordinate investigation activities.
- Support electronic investigation records management.
- Recognize and communicate sensitive and urgent issues to leadership.
- Identify and support continuous improvement efforts within the PSS & Analytics organization.
- Promote a Culture of Safety within Post Sales Surveillance and Polaris.
- Other projects and duties as assigned.
Experience and Skills- 2-3 years previous technical or consumer service experience preferred. Experience within the Powersports or Automotive industries is preferred.
- Systems expertise with CRM and AS400 applications.
- Strong organizational and communication skills required.
- Conflict management skills a plus.
- Ability to handle changing priorities and a fast-paced environment required.
Education- Bachelor's degree preferred
Competencies:Achievement OrientationFocusing efforts on achieving high quality results consistent that meet or exceed standard expectations.
Collaborating with OthersWorking together with others in a cooperative and supportive manner to achieve shared goals.
Customer Value ManagementDeveloping customer value plans to create value for sales opportunities through effective communications and thorough knowledge of customers and markets.
Nurturing InnovationCreating a welcoming environment that encourages different perspectives and new ideas, building a culture of curiosity, openness, and creativity across the organization and the wider community.
Ensuring AccountabilityHolding yourself and others to high standards of accountability and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.
Working Conditions- Engineering and office environment conditions.
- Infrequent travel on occasion and according to needs of business as project(s) dictate.
The starting pay range for Minnesota is $25.00 to $30.00 per hour, plus eligibility for overtime. Individual pay and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.
About PolarisAs the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com
EEO StatementPolaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or Talent.Acquisition@Polaris.com. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).
