About our Team: LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the RoleThe Hybrid Account Manager is responsible for driving new business, as well as expanding and retaining revenue across LexisNexis solution lines. This role focuses on identifying opportunities, building strong customer relationships, and delivering a positive and consistent customer experience. You will collaborate closely with internal teams and external partners to support sustainable growth.
Key Responsibilities- Proactively identify, qualify, and close new, upsell, and cross‑sell opportunities.
- Develop and execute a clear sales strategy for your territory.
- Build a strong pipeline and maintain accurate forecasting using CRM tools.
- Conduct regular reviews of your sales strategy and progress.
- Lead deal negotiations and manage the full sales cycle.
- Achieve annual revenue and performance targets for your business unit.
- Build and maintain long‑term, trust‑based relationships with key decision‑makers.
- Conduct regular meetings to understand customer goals and align solutions to their needs.
- Respond promptly to customer inquiries and ensure seamless communication across teams.
- Develop and implement initiatives to improve customer loyalty and product adoption.
- Use CRM tools to manage customer data and provide actionable insights.
- Partner with account management and other teams to deliver a cohesive customer experience.
- Contribute to customer retention by identifying growth opportunities and potential risks.
- Maintain up‑to‑date CRM records, including opportunity status and pipeline details.
- Participate in weekly planning, review sessions, and team activities to support continuous improvement.
- Apply product and industry knowledge to help customers make informed decisions.
Skills & Experience- Experience in sales, preferably in software or technology environments.
- A proven track record of meeting or exceeding sales targets.
- Strong communication and relationship‑building skills.
- Ability to manage multiple opportunities in a dynamic, fast‑paced environment.
- Experience using CRM and sales‑enablement tools (e.g., Salesforce, Seismic, Gong, or similar).
- Ability to present effectively both in person and online.
- Strong critical‑thinking, planning, and problem‑solving abilities.
- Experience using AI‑based tools to improve efficiency.
- Familiarity with hybrid or field‑based selling environments.
- Ability to work autonomously while collaborating effectively with cross‑functional teams.
Additional InformationA valid driver's license and access to reliable transport may be required for customer visits, depending on territory needs. We welcome candidates from all backgrounds and encourage applications from individuals of all abilities.
Work in a way that works for you:We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you: We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
