002211SR
School/Unit Harvard Business School
Department Executive Education
Job Function General Administration
Location Boston
Job Type Full-time
Salary Grade 056
FLSA Status Non-exempt
Union 97 - Non-Union,Statutory Supervisor
Term Appointment No
Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks. Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources; enrollment and admissions; and finance.
Job Description
The Executive Education delivery team is seeking a Program Manager to oversee the planning and delivery of a portfolio of Executive Education programs. Program assignments may include open enrollment and/or custom programs, and include both on-site and virtual delivery.
Position DescriptionReporting to an Associate Director of Program Delivery, primary responsibilities include:
- Staff Management: Directs and manages two program coordinators; defines and communicates work standards and performance expectations; manages workflow through delegation and scheduled check-in meetings; advises and facilitates professional development; provides ongoing feedback; trains new staff and provides ongoing coaching; communicates, motivates, and guides staff around new processes and policies; and serves as a role model.
- Program Analysis and Management of Logistics: Makes strategic decisions that affect and impact the success of the program; seeks and maintains knowledge of best practices and plans accordingly; tracks and monitors program budget; facilitates a seamless participant experience and maintains the highest level of customer service among the team; and manages and tracks enrollment for all accepted participants.
- Relationship Management: Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors; maintains and disseminates program delivery updates; manages scope of delivery with external clients; manages internal and external vendors; negotiates with vendors; and serves as the point person between all constituents.
- Conflict Resolution: Identifies and responds to potential areas of conflict; serves as the escalation point for all external client and participant concerns; uses judgment and escalates issues as appropriate.
- Crisis Management: Manages last-minute program changes in real time and manages medical, weather, and other emergency situations.
- Leadership: Demonstrates the ability to guide and deliver programs and other projects; supports and facilitates department-wide initiatives and business goals; motivates, encourages, and inspires staff; embraces and supports change and delivers results; and empowers others.
- Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
- Perform other duties as assigned.
Working ConditionsAbility to work extended overtime hours (including some evenings and weekends) is a must while programs are in session. This position may also include domestic or international travel depending on program needs.
Qualifications
Basic Qualifications:- High School Diploma, GED, or equivalent is required.
- 5+ years of directly related and specific experience in program delivery, event logistics, or project management is required.
- Education beyond high school may count toward experience.
- Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.
Additional Qualifications and Skills- This position requires a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, high-energy environment.
- Prior experience in an academic environment is preferred.
- Strong written and verbal communication skills.
- Strong customer service orientation.
- Excellent interpersonal skills, with the ability to build, nurture, and maintain relationships with key stakeholders.
- Comfortable commanding and speaking to large groups.
Additional Information
Standard Hours: 40 hours per week, overtime eligible
Expected Offer Range: $84,000 – $88,000 annually, commensurate with experience
Visa Sponsorship: Harvard University is not able to provide visa sponsorship for this position.
Pre-Employment Screenings: Identity
Other Information:This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. Please note that for the first 90 days of employment, you will be expected to be onsite 5 days/week. This role is required to be onsite for the entire duration of assigned programs when in-session. When not in session, Executive Education expects Program Delivery staff to be onsite a minimum of 2 days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
A cover letter is required to be considered for this opportunity.
Interviews may be conducted virtually (via Zoom) or in person.
Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts . Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page .
EEO/Non-Discrimination Commitment StatementHarvard University is committed to equal opportunity and non-discrimination . We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy . Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
Equal employment opportunity, including veterans and individuals with disabilities.
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