Under the general direction of the Information Technology Manager II of Application Infrastructure Services (AIS), the incumbent has full management responsibilities for the planning, organizing, and coordination of all activities of the Unix Services section. The incumbent will supervise directly a team of information technology specialists who provide advanced-level support for enterprise-wide IT solutions and services. The incumbent will provide leadership, supervision, guidance, mentoring, and support for all activities associated with customer relationship management, product and service management, IT consulting, and support of major computer systems and services that are critical to support the business functions of the California State Legislature and the Office of Legislative Counsel (OLC). The incumbent will consult with Legislative Data Center (LDC) executive management to ensure operations, project budgets, and plans are achieved and are consistent with the business objectives of the Legislature. The area of responsibility supervised by the incumbent is critical to the business success of the OLC and its customers, and the consequence of error is high. The incumbent will work outside of normal business hours and be reachable 24/7 via mobile phone as necessary to resolve problems, provide extended customer support coverage, and/or perform implementation of information technology products and services as required by the Legislative customers and business needs.
Responsibilities:
- Create a high-performance environment in the Unix Services section and within cross-functional service and project teams to ensure the highest quality IT solutions are delivered to meet the business objectives of the LDC's legislative customers
- Oversee coordination of priorities and assignments to ensure that project and operational schedule services/requests are completed within agreed-upon timeframes
- Develop process documentation, prepare customer notifications, and create and deliver effective presentations to LDC management, staff, customers, and vendors
- Prepare and review operational budget estimates, project proposals, and justification for staffing and other resources
- Keep current on the latest advancements of emerging technologies, along with product management practices, to ensure product and project development stays on schedule and appropriate action is taken when problems occur
- Maintain professional internal/external relationships that adhere to the organization's core values
- Perform vendor/contract management to ensure delivery of IT goods and services as established by contract terms and conditions
- Think tactically and strategically to provide information technology solutions and services that meet the customers' needs while aligning with the IT architecture of the LDC
- Provide general direction to subordinate supervisors and team leads for legislative projects and assignments to meet the requested business need
- Work with both technical and non-technical individuals in gathering information and communicating direction and status
- Work extended hours during critical customer business cycles, major problem incidents, and projects
- Work well under pressure, and adapt to changing priorities and unexpected challenges while managing critical deadlines and resource allocation, ensuring accurate and timely completion of requests
- Recruit and hire resources to provide IT solutions and services that anticipate the customers' business needs
- Maintain confidentiality as appropriate
- Perform other duties as required
You will find additional information about the job in the Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY MANAGER I
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-505781
Position #(s):
430-154-1405-XXX
Working Title:
INFORMATION TECHNOLOGY MANAGER I
Classification:
INFORMATION TECHNOLOGY MANAGER I $9,387.00 - $12,579.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday - Friday
Department Information The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide responsive nonpartisan and confidential legal services and information technology support services to the California State Legislature and in support of the legislative process. This position is located in the heart of downtown Sacramento. The State of California provides excellent health benefits and retirement options, sick leave and vacation accrual, and paid state holidays. OLC employees are excluded from collective bargaining and, therefore, receive enhanced benefits and do not contribute fair share.
Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Employment Application (STD. 678):
Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification.
School Transcripts:
When using education to qualify, unofficial transcripts must be submitted. Applicants withforeign transcrip ts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/9/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Office of Legislative Counsel
N/A
Attn: Jessica Gonzalez
925 L Street, Suite 900
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Office of Legislative Counsel
N/A
Jessica Gonzalez
925 L Street, Suite 900
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- 6+ years of experience managing/supervising and/or leading technical teams responsible for providing IT services
- 5+ years of experience in customer relationship management, IT knowledge, consulting and support of the current technologies and industry trends, and coordinating/working collaboratively with internal and external teams in order to develop IT strategies that enhance services to meet customers' business and information technology needs
- Ability to provide metrics on incident and service requests to support service level agreements
- Ability to create cross-training opportunities and provide motivational techniques to improve skills, create a high-performance service culture for staff development and retention
- Experience building strong relationships with high-profile customers and providing the highest level of customer service, communicating effectively and professionally with customers, executive leadership, and internal teams
- Experience building and retaining a team of high-performing IT professionals to support the delivery of IT services
- Experience working in the delivery of project management, vendor management, and advanced technical support
- Knowledge of the legislative business cycle and legislative calendar in order to avoid service interruptions impacting customers
- Demonstrated experience in team leadership to contribute to the success of high-performing teams while creating a service culture among staff to service both internal and external customers
- Excellent oral and written communication skills
- Use creative excellence combined with practical sense to meet challenges and resolve issues
Benefits All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR's website under State Employee Benefits and Programs
Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Jessica Gonzalez
(916) 341-8330
jessica.gonzalez@LegislativeCounsel.ca.gov
Hiring Unit Contact:
Nghiep Nguyen
(916) 341-8628
nghiep.nguyen@lc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO/Human Resources
(916) 341-8330
OLC.HumanResources@lc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Expertise - Customer service oriented/focused with a passion for excellent and responsive customer support in problem solving, project management and knowledge of the IT architecture for solutions based on customer requirements and business needs
- Professional and personable demeanor with excellent organizational, analytical, and communication skills
- Knowledge of personnel practices to effectively perform personnel administration of staff resources
- Ability to demonstrate sound judgment under challenging situations
- Ability to establish and maintain good working relationships with peers, managers, customers, and vendors that culminate in successfully meeting customers' expectations for products and services
- Ability to listen, learn, understand, and apply new technologies to IT problems
- Demonstrated performance in mentoring, motivating, and encouraging positive working relationships, creating high job satisfaction, and encouraging success for all operational and project efforts at all levels of the organization
- Experience in developing project plans, managing teams and tasks, reviewing the quality of products and services, and resolving issues to ensure that service level objectives are met
- Experience successfully overseeing and providing leadership, supervision, guidance, mentoring, and support for all operations and activities related to the delivery of technical project management and technical support services
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
