- Associate's degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience.
- 3+ year(s) experience supporting end-user computing technical service support in a business environment.
- Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent).
- Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus.
- Experience supporting Mac OS is a plus.
- Experience with onboarding process a plus.
- Experience supporting remote users via VPN, RDP, and other remote access tools.
- Understanding basic cybersecurity principles and ability to follow IT security policies and best practices.
- Good time management and multi-tasking skills.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred.
- Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide.
- Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location.
- Flexibility to work occasionally after-hours or weekends as needed.
- Ability to participate in on-call rotation schedules when necessary.
- Experience working in a team-oriented, collaborative environment.
- Demonstrates initiative and follow-through to ensure successful results.
- Strong ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain technical information quickly.
- Excellent written and oral communication skills.
- Ability to present ideas in user-friendly, non-technical language.
- Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation with a commitment to user satisfaction and white glove service.
- Able to lift a minimum of 25 pounds.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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